Receptionist
6 months ago
We are a four star family hotel overlooking the famous Fistral Beach Hotel, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone
**This role has a starting rate of £11.50 per hour... On successful completion of probation period you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.**
**Role & Responsibilities**:
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception - not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual - Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
LOCATION DESCRIPTION
INDFOH
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