Counter Supervisor

**The Company**

Founded in 1850, RGB is an independent builders merchant offering over a community focussed service to meet the needs of all construction and refurbishment projects, large or small.

At RGB, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building & plumbing supplies every day in more than 27 branches in the South West, with over 383 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

RGB is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Counter Supervisor to join our team at Bideford.

**The Role**

Supporting the Branch Manager within our **Bideford Branch** in running the branchs day to day activities, involving all operating processes and procedures.
- Work effectively as part of a team promoting the Companys vision, values and aspirations at all times.
- Build effective relationships with customers thus optimising sales and customer service.
- Providing guidance and support to counter staff ensuring their training is adequate and complete.
- Use initiative to identify and resolve customer/product problems or issues.
- Through initiative and ideas pro-actively identify new sales opportunities to assist in the maximising of sales and margin.
- Develop personal product knowledge to enhance service to customers.
- Maintain a clean, tidy and frequently merchandised counter and shop.
- Ensure appropriate stock levels are maintained in line with company policy.
- Actively safeguard against theft of company goods or property by being security conscious at all times.
- Take a pro-active approach in ensuring the health and safety of staff and customers, reporting and responding to any potential H & S concerns/issues.
- Perform any other reasonable duty as may be required by the company.

**The Requirements**
- Sales Techniques: Knowledge of counter and telephone sales techniques including advanced sales, merchandising and maximising margin.
- Advanced Systems & Branch Procedures: Knowledge of branch administration, audit trail and supply chain awareness.
- Product Knowledge: Specific knowledge of the product lines used in branch

**The Hours**

Monday to Friday 07:30-17:00 Saturday overtime on a Rota basis

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.