National Account Manager

2 weeks ago


Hertfordshire, United Kingdom KFS Recruitment Full time

**National Account Manager**

**Residential Mortgages**

**South UK**

Our client are a leading provider of specialist mortgage and property finance. The role of National Account Manager is a senior sales role, focused on the development and relationship management of key accounts primarily focused on large DA firms, clubsand networks.

This role will be focused on the delivery of mortgage sales and relationship management to deliver the sales strategy and key business objectives.

The role is field based but there will also be a requirement to attend the offices as deemed appropriate in Hertfordshire.

**Responsibilities**:

- Responsibility for creating, managing and developing national relationships of identified key accounts, with regular visits, training and support to build an in-depth partnership with these brokers to facilitate regular business flows
- Work collaboratively with the Head of Clubs and Networks to maximise business opportunities with key partner relationships
- Identify opportunities to attend regional broker meetings and develop relationships with club and network broker help desks
- Ensure your broker contact strategy segments the value of accounts in your region and your calling pattern reflects their importance maintaining a focused contact plan with panel firms to develop the relationship and increase repeat usage.
- Manage your own diary, which includes booking appointments; time management and effective territory planning skills are key maintaining records of visits via our CRM
- Manage any appropriate corporate accounts as agreed with line management
- Developing excellent working relationships with our broker partners and internal working relations with our broker support, underwriting and sales team to deliver enquiries & completions in line with key business objectives.
- Undertake additional duties including system testing where appropriate
- To deliver a minimum of 10 face to face meetings per working week with broker firms you are responsible for.
- Speaking to our introducers and handling new business enquiries, including criteria and case submission queries
- Work closely with our marketing team to develop content to effectively support broker relationships and maximise business opportunities
- Comply with company policies relating to social media
- Take ownership for broker/customer complaints where necessary professionally representing the business

**Skills / Experience**:

- Excellent sales and presentation skills
- Highly Skilled Communicator
- Proven track record of success in a sales environment
- Ability to form good relationships with key stakeholders and third parties.
- A solid understanding of FCA regulations and PRA rules
- Success in attracting, retaining and growing new customer relationships.
- Ability to work as part of a team
- Analytical approach to problem solving.
- A good knowledge of the mortgage industry and intermediary distribution
- Previous experience of building relationships or supporting clients in a field-based sales role
- Excellent working knowledge of Word, Excel, Powerpoint and Outlook is required and relevant industry qualifications highly desirable e.g., CeMAP.



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