Contract Supervisor

6 months ago

Edinburgh, United Kingdom Atalian Servest Full time

**Reference: TS/MH/14-08/934**

**Job Title: Contract Supervisor**

**Salary: Competitive**

**Working Hours: Monday to Friday - 08:00 - 16:30 - 40 hours per week (Overtime may also be required especially at weekends and out of hours)**

**Location: 20 Inverleith Row**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

We are currently recruiting for a Contract Supervisor to join our passionate and driven team in 20 Inverleith Row

**Your primary responsibilities will include**:

- To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
- To provide callout responses for the client as required.
- To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
- To ensure that equipment operates to specified performance criteria.
- To ensure equipment and surrounding area conform to agreed company standards.
- To provide a professional service and represent the company in a way which ensures customer satisfaction.
- To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out, including completing required documents and paperwork.
- To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management and FM helpdesk as necessary.
- To be fully aware of contractual requirements and customer needs at all times.
- To ensure that administration requirements are actioned on time and all necessary documents/records are maintained accurately.
- Working in a safe manner at all times, complying with current Health & Safety legislation and Servest FM H&S policy.
- Assist the mobile team, when required, with additional duties which you are competent to complete such as general basic plumbing and all other duties required by Management to ensure the smooth running of the site.

**About You**:

- **_ Applicant must have the right to work in the UK_**:

- NVQ or City & Guilds in the following; gas/plumbing/mechanical services desired.
- Pre requisite - Qualified Electrician, City & Guilds 2330 & 2391 or NVQ Level 3, 17th Edition
- Previous experience working within Facilities Management desired.
- Clean driving licence
- Customer focused individual with proactive approach to working.
- Ability to work on own initiative and/or as part of a team.
- Ability to work safely at all times and the ability to understand contract and Health & Safety requirements/regulations.
- To attempt to solve issues in the first instance in a manner that will not put the client’s products or people at risk of contamination as a result of our works.
- Possess effective communication skills with ability to write technical reports and or communicate verbally with supervisor, manager, helpdesk and client representatives.
- Ability to use electronic hand held devices.
- Ability to identify issues or risks that require escalation as necessary to Supervisor or manager
- Willing and keen to work in a team covering all required duties for the client including basic tasks_._
- Flexibility in start and finish times required to suit the needs of the business

**Benefits**:

- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply?

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