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Customer Support

4 months ago

Telford, United Kingdom RTITB Full time

**ABOUT RTITB**

With a team of experts dedicated to the common goal of keeping people safe, RTITB is the leading standards setting body for workplace transport training.

By making measurable improvements to efficiency, risk and safety, we are helping transport and logistics operations to reduce costs, but most importantly, to save lives.

RTITB has one goal - to keep people safe As the leading accrediting body for workplace transport training, we help transport and logistics operations improve efficiency, create a culture of safety, reduce costs, and most importantly save lives.

Interviews to be arranged: w/c 06/03/2023

**Responsibilities**
- Providing information and reports to management.
- Providing 1st line support to users of our IT and software services (Android-based Training & Testing App, eLearning, Customer Portal, Training Material Portal).

**Attributes of a Top Performer**
- Friendly and professional manner
- Attention to detail
- Thrives in a busy environment
- Excellent communication skills
- Hardworking
- Experience of working in a fast-paced, high volume customer service environment
- Determination to quickly develop a full understanding of all parts of the business
- Excellent telephone manner
- Ability to simplify and communicate complex information effectively in writing
- Ability to handle customer complaints/feedback positively and proactively
- Experience of working with Microsoft packages
- Desire to get things right first time and to continuously improve

**You might also have the following (desirable)**
- Experience of working in a heavily regulated sector (e.g. banking, insurance)
- Experience of working in a membership organisation
- Knowledge/experience of Warehousing, Transport and Logistics training

**Join us and you’ll receive**
- £22,750 per annum (pro rata)
- 26.5 days annual leave (pro rata) _3.5 of which are taken on fixed days determined by the company during the Christmas Shutdown_ **plus** 8 statutory UK bank holidays
- Contributory pension scheme - 4.5% contribution by employer and 4.5% by employee
- Life Assurance (2 times salary)
- Flexible working arrangements including hybrid working (up to 3 days per week following the successful probationary period)
- Annual salary review
- Free quarterly workshops with an experienced external provide
- Free fruit at the office
- Discounted gym membership
- Access to a wide range of discounts and a wellness hub via Perkbox
- Training and development opportunities including free access to unlimited online learning via the LinkedIn Learning platform
- A friendly, caring work environment

**Job Types**: Full-time, Permanent

**Salary**: £22,750.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Application deadline: 02/03/2023
Expected start date: 03/04/2023