Customer Vulnerability Lead

3 weeks ago

Durham, United Kingdom Page Personnel Full time

Customer Vulnerability Lead
- Durham / Sunderland Area

**About Our Client**:
Page Group are working exclusively with a national energy & infrastructure organisation who are looking to appoint a Customer Vulnerability Lead to be based out of their North East offices. This role will lead programmes of work around Customer Vulnerability including operational readiness & social responsibility

This is an important role in supporting the organisation with their 4 year mission statement, and help achieve key business and industry wide objectives
- Be the voice for Vulnerable Customers within the organisation, ensuring they are put at the heart of thinking & decision making across the organisation, influencing colleague & stakeholders across the directorate, and successfully delivering on objectives
- Use all data sources available regards customer feedback to help create and implement actionable changes that improve support for Vulnerable Customers
- Continuously identify opportunities for positive change across to organisation, implementing said changes that will improve support and outcomes for Vulnerable Customers
- Create an organisational culture of providing the best possible service and outcomes for Vulnerable Customers
- Lead the onboarding of customers on to the Priority Service Membership, identifying and supporting various customer groups with varying vulnerabilities
- Gain a strong understanding of organisational and industry wide regulations around supporting Vulnerable Customers, overseeing full adherence to regulations and requirements
- Lead the vulnerable customer contact / communication programme, meeting agreed outcomes within set timescales
- Lead on the data quality of Priority Member Services including data cleanse process and audit assessments
- Work with wider teams to embed vulnerable customer support in all service lines across the business
- Ensure the appropriate process and resources are available to meet the service delivery commitments for Vulnerable Customers
- Produce reports for executive and board level members that include flagging under-performance and any remedial actions

**The Successful Applicant**:

- Experience delivering customer focused programmes of work
- Ability to positively influence stakeholders across various levels
- Ability to work to time sensitive deadlines
- Experience working with key regulators
- Either experience or interest in supporting vulnerable customer groups

**What's on Offer**:
The role of Vulnerable Customer Lead will join a national leader within the Energy and Infrastructure sector.

  • Assurance Lead

    2 days ago

    Durham, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 351675**Salary**: - £28,360- National minimum salary £28,360- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - VOA - Business Functions - Customer Service Centre**Type of role**: - Operational Delivery -...

  • Regional Lead

    1 month ago

    Durham, United Kingdom The Protective Care Group Full time

    Driven by personally lived experience, The Protective Care Group was born to provide bespoke, tailor-made support for young people with severe and complex needs, particularly those exhibiting challenging behaviour. We specialise in providing a level of support that local authorities are often unable to; support that makes a real difference to somebody’s...

  • Customer Assistant

    1 month ago

    Durham, United Kingdom M&S Full time

    **All the details** Work Pattern Temporary 14 Hours Start Date: w/c 8thMay 2024 End Date: 29th June 2024 Tues 13:00 - 17:00 Thurs 05:00 - 09:00 Sat 15:00 - 21:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    1 month ago

    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - In Store Bakery - Bishop Auckland Temporary, 20.5 Hours, 12th May to 29th June Week 1 Mon 6:00-14:00 Tue 13.45-20.30 Thurs 13.45-20.30 Week 2 Mon 13.45-20.30 Tues13.45-20.30 Sat 12.30-20.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Customer Assistant

    2 weeks ago

    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 9th June to 27th July, 21 Hours Week 1 Thurs 0330-1100 Fri 0330-1100 Sat 0330-1100 Week 2 Mon 0330-1100 Tues 0330-1100 Wed 0330-1100 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    1 month ago

    Durham, United Kingdom M&S Full time

    **All the details** Work Pattern: Start Date: w/c 8th May 2024 End Date: 29th June 2024 Temporary 14 Hours per week Tues 13:00 - 17:00 Thurs 12:30 - 16:30 Fri 12:00 - 18:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    1 month ago

    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Warehouse Operations - Bishop Auckland Temporary Position, 15 Hours, 12th May to 29th June Vacancy 1 Tues 11:00-19:00 Wed 03.30-11.30 Week 2 Mon 11:00-19:00 Sat 03.30-11.30 Vacancy 2 Fri 11:00-19:00 Sat 11:00-19:00 Week 2 Wed 03.30-11.30 Sat 11:00-19:00 **Purpose** To deliver a great shopping experience for our...

  • Customer Advisor

    1 month ago

    Durham, United Kingdom Randstad Construction and Property Full time

    Customer Service Adviser(Hybrid Working, 37 hours per weekDurham based£12.90 per hour 3 months then possibility of permanent opportunity.Great opportunity to work with one of my clients.They want their people to have a great work-life balance and support flexible working interms of a hybrid model and varying start and finish times in some teams...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 9th June to 27th July, 8 Hours Sun Thurs Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Cafe - Arnison Centre Durham Temporary, 9th June to 27th July, 12 Hours Sun Wed Thurs Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 9th June to 27th July, 16 Hours Sun Mon Tues Thurs Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Arnison Centre Durham Temporary Position, 9th June to 27th July, 8 Hours Sun Fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will...

  • Customer Advisor

    4 weeks ago

    Durham, Durham, United Kingdom Randstad Construction and Property Full time

    Customer Service Adviser(Hybrid Working, 37 hours per weekDurham based 12.90 per hour 3 months then possibility of permanent opportunity.Great opportunity to work with one of my clients.They want their people to have a great work-life balance and support flexible working interms of a hybrid model and varying start and finish times in some teams...

  • Customer Assistant

    14 hours ago

    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Hospitality - Bishop Auckland Temporary Position, 30 July to 2 September 12 Hours Work Pattern Sunday 11.00-15.00 Wednesday 11.00-15.00 Saturday 11.00-15.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    1 week ago

    Durham, Durham, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Warehouse Operations -Arnison Centre DurhamTemporary Position, 9th June to 27th July, 19 HoursThis job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our...

  • Customer Assistant

    1 week ago

    Durham, Durham, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Warehouse Operations - Arnison Centre DurhamTemporary Position, 9th June to 27th July, 16 HoursThis job role involves working early mornings, operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...

  • Customer Assistant

    1 week ago

    Durham, Durham, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Warehouse Operations - Arnison Centre DurhamTemporary Position, 9th June to 27th July, 7.5 HoursThis job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 9th June to 27th July, 7.5 Hours This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...

  • Customer Assistant

    7 days ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Warehouse Operations -Arnison Centre Durham Temporary Position, 9th June to 27th July, 19 Hours This job role involves operating specialist equipment and using harmful cleaning agents. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...

  • Customer Assistant

    1 month ago

    Durham, Durham, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - In Store Bakery - Bishop Auckland Temporary, 20.5 Hours, 12th May to 29th June Week 1 Mon 6:00-14:00Tue Thurs Week 2 Mon Tues Sat This job role involves the use of harmful cleaning agents and this means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...