Call Handler

**We have an exciting opportunity for Call Handler** (Customer Services Advisor) to join our Wates team in Ealing where the primary focus will be to provide an excellent service to local residents.

**You will have**:

- Experience of call handling
- Working with the public and problems solving skills
- Knowledge and experience of repairs and maintenance sector
- Adaptability and ability to work under pressure
- Fast learner and good with IT

**Key Accountabilities**:

- Diagnose customer repairs requests and select suitable appointments within our repairs management IT system
- Check the system for emergencies and manage within a timely manner to ensure targets are meet
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
- Provide a high quality service to our client on a face to face basis
- Working within a team to achieve goals and targets

**To be successful in the role **you will be an effective communicator with a positive, passionate and engaging approach when supporting and educating the business. You will have previous experience of liaising with supply chains and stakeholders ensuring that delivery is achieved within customer’s expectations.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

PLACEHOLDER