Product Support Representative
4 weeks ago
Who We Are
- Solera
is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and
machine learning
that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.
The Role
As part of the Solera family, we have a mission to be the most innovative, accurate and comprehensive supplier of and setting the global standard in automotive data to all of our customers. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data empowers intelligent decision making in a multi-platform world.
This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology.
What You’ll Do
- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively both internally and externally
- Accurately record all customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents
- Take responsibility for all duties relating to compliance procedures, especially data security
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Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing...
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Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.Please ensure you read the below overview and requirements for this employment opportunity completely.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone,...
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Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing...
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Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Leeds, United Kingdom Solera, Inc. Full timeWho We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions...
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Leeds, United Kingdom Solera, Inc. Full timeWho We AreRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy,...
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