Charity Shop Assistant

3 months ago


Halifax, United Kingdom Overgate Hospice Full time

**Charity Shop Assistant**

**Halifax**

**Salary ** £22,308 full time equivalent

**Grade **OHS8

**Hours **22.5 hours per week including regular weekends

**Responsible to **Shop Manager

**Accountable to **Area Manager
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._

**Job Summary**

Support and assist the Shop Manager in the running of the Overgate Hospice shop in Halifax town centre, supporting volunteers to ensure income targets are achieved.

Provide effective leadership of volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.

**Minimum Qualifications / Experience Required**

Educated to GCSE level 4 or equivalent

Minimum of two years’ experience in the retail sector

Experience of providing customer service

Driving Licence

Experience of managing staff and/or volunteers

Experience of cash handling

**Key Working Relationships**

Shop Manager and Staff

Retail Area Manager

Head of Retail and Trading

Deputy Head of Retail

Retail Team

Income Generation Team

Volunteers

Volunteer Services Co-ordinator

Local Community and supporters

**Duties and Responsibilities**

Working with the shop Manager on the day to day running of the shop which includes being a key holder, opening and closing the shop and ensuring the premises are secure

Taking charge of the running of the shop on the Managers day’s off

Ensure the gift aid scheme is utilised, gift aid targets met, and all volunteers/staff understand how it works and are fully trained

Maximise income from donated items including recycling of unsellable items

Ensure financial donations are processed and recorded correctly

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required

Ensure all health and safety policies are implemented and adhered to including ensure all COSHH assessment completed

Proactively generate donations of stock and maintain adequate stock levels

Ensure the premises are always clean, tidy and ensure window displays are of a high standard and checked regularly

Working with the shop team to ensure the shop is run to a high standard

Regular one to ones with Line Manager

Utilise social media to advertise the shop, sell items, attract volunteers and customers

Comply and support with all risk assessments and legislative practices set by the Overgate Hospice. Report all issues to the Shop Manager and work together to resolve them

Create and continually develop effective relationships with volunteers within the Shop and across the organisation

Ensure that the shop remains competitive on the high street

Be an active member of the local community

Attend and support fundraising and retail events

**Volunteers**

To assist the Shop Manager by providing advice & guidance to the volunteers in order to develop an efficient & effective team

Keep all volunteers up to date with all appropriate information from the Hospice and ensure they undertake annual training for health and safety

Work with the Manager to actively recruit, interview, and induct new volunteers and correctly train volunteers within their roles

Promote volunteering opportunities where and when appropriate

**Customer Service**

Ensure that customer service is professional and supports the ethos of the hospice

Support and advertise hospice events, campaigns, and awareness issues

Build relationships with customers and the community

Promote the role of the charity in the community

Ensure professional and friendly service is given at all times

Accept all donations politely and professionally

Promote the use of the Hospice loyalty card scheme

**Team Working and Leadership**

Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered

**Education**

Attend all mandatory training and any training deemed appropriate regarding the Retail department and the Hospice

Be willing to undertake further education and training as part of professional development to meet the demands of the role

**Overgate General Duties & Responsibilities**

Overgate Hospice is a no smoking organisation

The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

The employee must attend annual mandatory training sessions

The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies

The employee must be actively invol


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