Relief Pre-assessment Scheduler

2 weeks ago


East Kilbride, United Kingdom NHS Scotland Full time

We are looking to recruit a full time, fixed term, Relief Pre Assessment Scheduler, based at University Hospital Hairmyres within the Surgical & Critical Care department.

The shift pattern for this post is Monday to Friday 8.30am to 4.30pm.

**JOB PURPOSE**
- To liaise with relevant Clinical Secretaries, Waiting List Team, Pre-Assessment Unit Staff and patients to provide a timeous and efficient Appointment Service for Pre-Surgery Assessment Appointments
- To provide cross cover for all outpatient schedulers within the Surgical and Critical Care Directorate, UHH.
- To book and notify patients of clinic appointments, both written and verbally.
- Backfill cancellations to ensure maximised capacity.
- Investigate frequent enquiries from varied sources.
- Assist in the organisation and management of outpatient waiting lists and return lists within a centralised service to ensure efficiency in patient care.
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.

**KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB**
- Educated to SVQ3 or equivalent level is desirable with at least 3 years experience within the National Health Service.
- Demonstrate good organisational and communication skills required to work with a wide variety of staff groups.
- Ability to work under constant pressure.
- An ability to compile and review figures.
- Knowledge of software systems.
- Keyboard skills.
- A comprehensive knowledge of NHSL systems to include Trakcare and Clinical Portal.
- Knowledge of waiting lists and Waiting Times Targets to ensure clinics are booked effectively and sessions utilised to capacity.
- The ability to effectively communicate with and provide support to clinicians in matters of outpatient scheduling.
- Enthusiasm, motivation and a positive outlook.
- The ability to work collaboratively within a diverse team and be responsive to change within challenging timescales.

‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’
- Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations._
- _

**NHS Lanarkshire Recruitment Website**

**Care to join us?


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