Process Supervisor

4 weeks ago

Coventry, United Kingdom DHL Parcel UK Full time

**DHL Parcel UK is one the UK’s leading integrated parcel businesses. As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.**

**Excellence. Simply Delivered. That is what we do**

Process supervisor is a key supervisory role within the National Hub reporting directly to the Process Management Team. You will have the ability to work and manage your own time and have the flexibility to cover all areas within the hub operation.

This role will ensure the safe and efficient throughput of traffic within the various sortation areas of the National Hub operation in accordance with the individual work area requirements. You will promote a team working culture with high priority given to work place safety and operational efficiency.

This position will be 45 hours per week across five shifts.

**Key Responsibilities**:

- To ensure the effective deployment of all operational resource in accordance with the work area requirements
- Maintain records and accountability of staff including any agency deployed
- To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
- To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
- To ensure all equipment defects are reported in accordance with the work area requirements.
- To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
- Take initiative and make decisions that are right for colleagues, customers and the operation.
- Create a work area that is safe and is driven by health and safety culture that consists of safe awareness conversations, near miss reporting and safe working.
- To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
- Compile and complete daily operational shift reports in accordance to work area requirements.

**Experience & skills required**:

- Minimum of 1 year working in a comparable or acting supervisory role.
- History of managing teams of 20+ operatives.
- Knowledge of resource management, deployment and training & development.
- Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
- Computer literate particularly Microsoft office.

**About Us**:
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind set and commitment to deliver ‘Right 1st Time’ for all of our customers.

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