Mobile Service Engineer

1 month ago

Washington, United Kingdom Ross Care Ltd Full time

We are currently looking for Mobile Service Engineer Team Lead to join the team within our WashingtonService Center. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life.

Job purpose:
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.

The Role:
Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
Ensure any PPE supplied for use in carrying out your duties is used as instructed.
Once fully trained undertake out of hours responsibility when rostered.
Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
ensure the vehicle safety check and the van check sheet are done each week
Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
Prioritise and organise your work load, referring to Line Manager as and when appropriate
Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.

About you:
Full UK driving licence
Successful enhanced DBS check
General workshop knowledge
Basic electrical knowledge including 12v/24v D.C. systems
Able to move and handle loads and equipment safely
Experience of face-to-face customer contact.
Previous delivery driver experience
An awareness and understanding of people with disabilities
Flexible approach to working conditions and working environment change.
Ability to use own initiative within set boundaries of the role.
Ability to use a mobile phone to relay photographs
Good written and verbal communication skills.
Ability to relay clear instructions to clients.
Awareness of hand-held scanners.

Physical demands of the job:
Moving and handling of equipment and accessories following handling guidelines
Standing at a bench to work
Kneeling/crouching
working in confined workspace if the job necessitates(installing equipment in small toilet areas or bathrooms)
Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:
Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
Committing to being available for short notice overtime necessitated by emergency response requirements
Responsibility of out of hour’s duties.

Confidentiality:
Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

What can we offer you?

An annual salary of £19,987.50
Monday to Friday 08:00 - 16:00
23 days holiday (plus bank holidays) plus optional 5 unpaid days
Life Assurance
Company Pension Scheme
A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

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