Software QA Analyst

3 weeks ago

Sheffield, United Kingdom Hiring Wizard Full time

Airship have an exciting opportunity for a Software QA Analyst to join the team.

Location: Sheffield

**Salary**: £35-45k 5depending on experience plus a profit sharing scheme

Airship is an established SaaS (software as a service) company based in Sheffield.

We have embraced a flexible, informal and collaborative working culture. We are largely an

in-person team and we enjoy the collaboration that that brings. For the first 3 months you'll be

in the office at least 4 days a week, learning from the rest of the team. After that you'll be in

the office at least 3 days a week.

Software QA Analyst - The Role:
As QA Analyst, you'll be right in the middle of the action: part-troubleshooter, part-analyst and part QA, you'll have the opportunity to deploy all of your diverse skill-sets and interests.

Your role will kick off with mastering our overall product architectures, shadowing developers and learning the ropes. You'll immediately drop into our sprint kick-offs and stand-ups so you have exposure to our processes and learn how we work and who we are.

Once you've found your feet and know your way around our products, you'll start collaborating with the team on new features and integrations, testing and feeding back to the engineers on what isn't working and sign-posting them to the crux of the problem.

You'll also be the gatekeeper of inbound problems and be the backline for our Customer Success team, who will often turn to you to diagnose technical problems that require a look 'under the hood".

You'll be able to communicate in engineering jargon and non-technical language, and also be able to translate between the two, as you will need to act as a liaison between our Customer Success team, and our engineering team. Sometimes you'll be reporting inbound problems as qualified bugs, and be able to communicate succinctly what you think has gone wrong and why.

Software QA Analyst - You:

- You'll care deeply about learning your craft and have an inexplicable drive to take things apart to figure out why and how they work (or don't work)
- You'll have very strong SQL skills and be comfortable navigating around a database and writing queries to aid diagnosis and testing
- You have a good technical knowledge of industry standard practices for using and implementing data feeds, APIs, webhooks and web pages
- You'll be comfortable working with APIs through tools such as Postman
- Your written and communication skills will be first class, and you'll have an uncanny ability to explain technical concepts in a simple manner
- You are able to partner with other team members and engineers to resolve issues and identify patterns
- You'll be comfortable debugging within the browser console
- You'll excel at managing multiple threads of work and make sure problems are worked through to a conclusion
- You'll have familiarity with good UI and UX, particularly to help you diagnose where a problem is likely related to poor UX rather than a technical issue
- You'll probably have some previous experience of software-related UAT testing
- You'll be comfortable exploring potentially ambiguous problems
- You'll be able to understand requirements from a clients perspective, to understand the problems we are trying to solve
- You'll be able to challenge stakeholders at various levels, to become a champion for quality within the business
- You will have a basic understanding of testing automation tools, and play a key part in helping us start to implement them in our core products

Software QA Analyst - Benefits:

- Sheffield City Centre (5 mins walk from the train station) with opportunity for some remote working
- Holidays: 25 days Holiday bank holidays your birthday off. Plus, a buy and sell leave scheme
- 10% time: 10% of your time to learn something new
- Dog Friendly: If you've got one, its welcome
- Health Insurance: Full private health insurance provided
- Family Friendly Policies: Including 26 weeks full pay for maternity leave and flexible working
- Cycle-to-Work Scheme
- Electric car lease scheme also available

To submit your CV for this exiting Software QA Analyst opportunity, please click 'Apply' now

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