Office Supervisor

5 days ago


Elgin, United Kingdom Gleaner Ltd Full time

At Gleaner Limited we are looking for a confident and adaptable person to join our Heating & Engineering team. The Office Supervisor will play a key part within the Company and will be responsible for delivering a positive and productive workplace environment along with a genuine focus for doing what’s right for our customers and the business.

Main Duties
- Managing the operations of the office, including overseeing administrative/clerical duties, supporting the service engineer team as required, and ensuring the efficient functioning of the office.
- Ensuring customer enquiries are dealt with promptly & professionally
- Ensuring customer routine boiler maintenance servicing are scheduled within a timely manner, recorded within diary system and engineer diaries are managed efficiently and effectively
- Support office staff where required with assessing engineer availability and arranging appointments for work out-with routine maintenance (breakdowns etc)
- Ensure open jobs are being monitored and progressed within a reasonable timeframe.
- Organise rotas for engineer weekend cover
- Raising purchase orders for parts and booking deliveries into stock accurately
- Ensuring invoicing and all other general office tasks are undertaken accurately and timeously
- Ensure customer complaints are followed up and actioned appropriately
- Ensure engineer training (OFTEC & Gas Safe) is kept up to date and organise training as required
- Provide assistance with undertaking periodic stock taking
- Liaising with departments heads from other offices to ensure a team approach to align office approaches, and ensure service standards are met.

Key skills
- Leadership/management experience
- Customer service focus
- Ability to multi-task, prioritise work and remain calm in difficult situations and during exceptional busy times.
- Good attention to detail and problem solving skills
- Competent computer skills, including experience of working with MS Office packages
- Excellent written and verbal communication skills, including a good telephone manner
- Experience of working in an engineering environment would be advantageous.

The position is full time, 40 hours per week (Mon - Fri 8.00am - 5.00pm), with a requirement for flexibility on occasion.

Work Location: In person



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