Customer Service Administrator

**COME AND BE A PART OF OUR HIGH-QUALITY TEAM**

Based near Leatherhead, Surrey, HUB have become one of the market leaders in supplying multiple trades to high-end residential clients in Chelsea, Knightsbridge, Kensington and beyond. We provide an exceptional service to homeowners, landlords and tenants in some of the smartest properties in the country.

If working in a team where you will be respected and where customer service is all important, then HUB could be for you.

You will be joining a fast-growing and genuinely entrepreneurial firm in the home service industry.

Hub’s offices are in a lovely rural location so you will ideally be able to drive to work.

**THE ROLE**

We are currently looking for a superstar Customer Service Administrator. This is a permanent office role that requires excellent organisational & computer skills, plus a great customer service persona with excellent telephone manner. We need someone that's dynamic and pro-active in ensuring that engineer scheduling and customer bookings run smoothly.

**QUALITES YOU WILL NEED**
- Excellent customer service skills - customer service is key to our company’s culture
- Excellent communicator - both written and verbal
- A focused, motivated professional, with a "can do" attitude
- Experience in building relationships with customers
- Strong attention to detail
- Organised and capable of effectively assisting us with managing our day-to-day operations.
- A strong desire to help people, open-mindedness, and a willingness to learn
- Experience working with trades and in a trade environment would be desirable but not essential.
- A “How can I help you?” attitude.
- Excellent computer literacy and knowledge of MS Office
- Living local would be preferential.

We offer:

- A friendly and supportive working environment
- To be part of a fast company that is going places.
- Full time, permanent role in an innovative company
- Competitive starting salary pending on experience
- On-going training and support
- 5 weeks holiday per year

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Fetcham, Surrey: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What about this role excites you and made you want to apply? Please describe your interest in working with us.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)