Mortgage Progressor/admin Apprentice

**Medway Mortgage Shop** is an award-winning, family-run independent mortgage broker and estate agency who also provide insurance and landlord/rental services.

They are open 6 days a week, now entering their 20th year and they are looking to expand their team and pass on their knowledge

They aim to give advice on all aspects of mortgages in easy to understand terms and provide clear information about the products and services that they offer.

**Purpose of role**

The role of Mortgage Progressor/Administrator will involve providing administration support to the mortgage broker, managing files accurately to obtain correct documentation to meet file compliance, speaking with the lender to obtain updates, dealing with product switches and speaking to clients on the telephone and occasionally face to face, giving good customer service at all times.

**Duties**
- Progress mortgages through to legal completion and beyond.
- Liaise with Mortgage Advisers to ensure appraisal on the progress of mortgage cases and resolving any queries arising.
- Act as the first port of call for queries from clients, lenders and conveyancers.
- General office administration duties such as filing, photocopying and answering the telephone.
- Updating and maintaining systems and files.
- Working with advisors to ensure all activities meeting compliance and regulatory requirements.

**Skills and qualifications**
- Good organisation and time management skills.
- Excellent communication and customer services skills.
- Excellent computer skills including database maintenance, Microsoft office including Word and E-Mail.
- Attention to detail together with good English and Maths beneficial.
- Self-motivated and professional individual.

**Other information**
- The hours are negotiable for the right person.
- Office hours 9am-5.30pm.
- Office based position.

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.00-£6.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- What interests you in this position?
- What grades have you achieved in English and Maths?

Work Location: In person