Sales Assistant
6 months ago
**Role purpose**
Providing **exceptional customer service,** whilst selling the right storage solution to our customers and supporting the Branch Manager in maximising sales and revenues and maintaining high store standards.
**Location**
Dublin - Charlestown and Northpark locations
**Key Accountabilities**
**Driving sales performance**
- Following the enquiry management process and advising customers on the best storage solution for their particular needs, including selling merchandise and insurance to drive business performance.
- Actively following the sales process and positively promoting and selling products and services to existing and prospective customers.
- Understanding unit availability for the branch.
- Understanding demand for storage e.g. seasonal and unit sizes.
- Understanding branch revenue targets and planning to achieve them.
- Understanding the competition and being aware of their promotional activity.
- Delivering excellent customer service.
- Handling customer complaints, communicating and escalating all issues to the Branch Manager as necessary.
**Delivering store standards**
- Complies with all operational procedures, ensuring operational standards are maintained.
- Completing office administration and processes including invoices, banking and customer contracts.
- Adhering to the revenue collection process to minimise bad debts.
- Ensuring that all packaging stock is always in stock, well displayed and priced.
- Takes responsibility for the safety and security of the store and customers.
- Complying with all company policies and procedures, e.g. bad debt recovery.
- Engaging with customers to use feedback platforms.
- Identifying any H&S or security hazards and takes action to resolve locally.
**Skills and experience**
- A retail or telephone sales background in a customer facing environment is essential.
- Experience in 121 **consultative sales is desirable.**:
- Office administration experience is desirable.
**Person Specification**
- Excellent sales skills - being able to follow a sales process in a confident and assertive way, selling the right solutions and products in order to turn enquiries in to customers.
- Excellent customer service skills - being friendly and polite - representing the company to all customers and external providers.
- Excellent communication skills - communicate with customers about their needs, challenges and manage complaints when necessary.
- Good time management - manage your own time and ensure targets are met.
- Enthusiastic and eager to learn - keen to get on and understand the levers to success.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
**Experience**:
- Sales: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: DubSales
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