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Customer Service Assistant

4 months ago

Basildon, United Kingdom ARC SYSTEMS (UK) Full time

Job Description: Customer Services Assistant

Department: Customer Services

Reports to: Service Director

Company Description
Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.
---------------------------------------------------------
- Job Duties & Responsibilities
- Logging IT related issues onto our helpdesk ticketing system (Training will be provided)
- Admin duties

Required Key Skills
- Quick Learner
- Reliable
- Calm under pressure
- Organised and Efficient
- Attention to detail, accurately recording information detailed over the phone by a client
- Bring a ‘Can Do’ attitude

Customer services experience an advantage but not essential.

**Salary**: Up to £19,000.00 per year

**Benefits**:

- Company events

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Basildon, SS14 3WN: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Customer Service