Service Controller

7 days ago


West Yorkshire, United Kingdom Jark Full time

My client is looking for an an experienced Service Controller in the Normanton area.

Duties/Responsibilities
- Process customer calls for the Service Department.
- Complete management of manufacturer warranty process.
- Process chargeable & non-chargeable job sheets to include Fuel Utilities, Fuel 4x4, and ENW own sets.
- Recording duty on call forms and adding to breakdown list.
- Consolidation of the service list.
- Resolution of service list queries.
- Create and distribute service lists.
- Create and distribute overdue list.
- Process on/off/exchanges on to service list.
- Assist in the production of Management Reports.
- Oversee the running of the UU Service Contract.
- Support the fuel management function.
- Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer’s guideline, and ensure any defects are notified to correct parties and rectified in a timely manner.
- Promote teamwork and co-operation at all times, both within individual depots and right across the entire Generator Power Group of Companies;
Treat all other employees and all our customers professionally and with respect;
- Always act in the best interests of any of the Generator Power Group of Companies, and not to carry out (or fail to carry out) any action that would bring the company into disrepute;
- Always work in a responsible manner to ensure safe working practices. Follow Health Safety Quality and Environmental guidelines provided by the company - currently ISO 9001:14001 and OHSAS 18001 procedures, including all future notifications;
- Proactively contribute to the company’s policy of continuous improvement;
- Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team.

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