Service Coordinator

**Job Title: SERVICE COORDINATOR - PERTH**

**Vacancy**

**Position: Customer Service Co-Ordinator**

**Location: Perth**

**Contract: full time, permanent**

**Hours: 40 hours per week**

Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.

John Deere’s core values of integrity, innovation, quality and commitment are foundational to the way we work and have defined our way of treating others. Throughout our company’s years of change, these values have remained constant to our success.

An exciting opportunity has arisen within our aftersales department for a Service Co-ordinator to support the administrative function of the department.

**Primary Responsibilities & Tasks**:

- Manage daily work order input ensuring accurate allocation of labour resource and parts.
- Proactively manage the open work orders to ensure timely billing of completed jobs to both internal and external customer base.
- General Administrative duties and accurate record keeping within the Service Department
- Updates and maintains databases and systems to ensure accurate and current information is available for use by others.
- Builds and maintains customer relationships.
- Assume responsibilities as Health & Safety co-ordinator, ensuring all statutory inspections are completed as per Legal Requirement and company H&S Management System

**You will have**:

- 1-3 years of experience working in customer service is preferred.
- Excellent verbal and written communication skills
- Excellent organisational skills
- Problem solving skills.
- High attention to detail
- Full UK driving license
- Knowledge of IT systems
- Excellent time keeping
- Flexible

**What Makes You Stand Out**:

- Ability to learn quickly.
- Flexible way of working
- Creative problem solving
- Pro-active team player, positive attitude, and good interpersonal skills
- Understanding of John Deere products and the forestry sector is an advantage, but not essential.

If this sounds like you, this may be an outstanding opportunity to join one of the world’s leading companies.

**W**hat You’ll Get**:
John Deere Forestry offers an attractive remuneration package with the opportunity for career development within a leading global company.

Our total rewards include:

- Competitive salary
- Supportive, flexible, and inclusive working environment
- Overtime
- Competitive bonus scheme
- Excellent contributory pension scheme
- Group Income Protection and Group Life Assurance and Death in Service benefits
- Long service bonus holiday, the opportunity to buy and sell holiday.
- Employee Assistance Programme
- Access to a GP 24/7

**Closing date: Tuesday 2nd April 2024