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Client Facilitation Trainee

4 months ago

London, United Kingdom Société Générale Full time

**Responsibilities**:
**Description of the Business Line or Department**

The Client Lifecycle and digital(‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities (except PRIV). The department is particularly in charge of:

- CXS - Client Relationship Management for Premium Clients
- AFM and CFA - Coordinates the onboarding process and facilitates document collection.
- KYC - KYC due diligence for both on-boarding and periodic reviews
- RRF - Management of client reference & regulatory data
- DCI - E-client services
- CLT - Project management

CLD oversee the client experience on a daily basis:

- Coordinate the Legal & KYC onboarding processes.
- Manage their data with a guarantee of quality and completeness.
- Assisting our employees in making our relationship with our clients a unique experience.
- Define the normative framework governing interactions between Societe Generale and its clients and serve as the final escalation point to resolve client incidents and requests.
- Handle post-trade management of client market transactions.
- Assist our key internal stakeholders with KYC Onboarding/refresh queries (GLBA/MARK)

***

**Summary of the key purposes of the role**

Client Facilitation Pilot Team

The Asset Managers, Funds and Mandates (AFM) team is responsible for the following:

- Coordination and monitoring of the E2E Performance for OB and leading improvements actions
- Taking ownership of the client relationship, being the external clients’ privileged point of contact for the whole duration of the OB Process, either from A to Z (for Legal process) or as escalation (for KYC flow activities)
- Steer & communicate on the chain performance to senior management

***

**Summary of responsibilities**

The client facilitation team is in charge of piloting (coordination, facilitation) of onboarding queries and KYC reviews of GBIS clients:

- End-to-end management of the relationship with GBIS customers for the bank's key and strategic clients
- The coordination of all the stages of the Onboarding chain: monitoring of the KYC, monitoring the negotiation of legal contracts, terms of credit, regulatory and tax approvals
- The preparation and monitoring of the periodic KYC journals, in partnership with the client, relationship manager and our support team in India
- Participation in onboarding chain transformation projects Onboarding / KYC / References

The Client Facilitation Trainee is in charge of the following missions:

- Onboarding Coordination
- Coordinating with departments including Business Lines, Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts
- Global coverage of clients onboarding to SG EMEA entities. Primary focus on EMEA Business lines but in addition coordination provided to Business Lines in APAC and US.
- Facilitate the end to end client on-boarding including helping clients/sales to understand SG’s KYC requirements, latest regulatory and operational requirements necessary to open accounts
- Ensure collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing the case to the mid-flow departments
- Coordination of limits requests, cooperation with Sales when bespoke approach is required
- Comply with all regulatory obligations and internal policies
- Manage business priorities and expectations while at the same time provide transparency and visibility to the front office
- Identify and escalate to On-Boarding Management of bottlenecks which may cause delays
- Production of KPI/MIS for Line Manager and Front Office
- Monitoring of the chain and intervention in case of bottlenecks and delays
- Provide support to senior Client Facilitation Pilots with current client pushes, reconciliations, initiatives, etc.
- Participation in projects / changes
- Contribution to Onboarding related projects: regulatory, process streamlining, new tools implementation
- Proposals of process improvements
- Update of documentation related to processes

**Profile required**:
**Competencies**
- Client centric / ability to communicate at all levels including Client
- Ability to place client’s interest at the heart of actions
- Excellent communication skills: ability to communicate clearly and effectively to clients and business partners, ability to present clear and concise solutions
- Ability to build and cultivate good working relationships with Business Lines and Support Areas
- Results driven individual and solution orientated
- Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
- Strong analytical skills: ability to follow through on