Cluster Ict Support Technician 1st Line

4 weeks ago


Wolverhampton, United Kingdom Akkodis Full time

**C luster ICT Support Technician**

**Location:Cl uster 1**:

- covering areas in Stafford, Burntwood, Wolverhampton and Telford

**Cluster 6**:

- covering areas in Ipswich, Colchester and Clacton

**Cluster 7**:

- covering areas in Croydon, Deptford, South Norwood

**About the Role**

The Cluster ICT Support Technician will be responsible for providing IT support to Trust and School staff. Based in schools, they will be required to attend schools within their cluster of school to install and maintain IT hardware and software, escalatingmore complex issues where appropriate

**Key Responsibilities**
- Able to communicate with schools and central team staff
- Setting up and installing devices, including pc's, mobile devices, printers, scanner and classroom technology.
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
- Identify, troubleshoot and resolve IT issues
- Ensure security and privacy of networks and computer systems.
- Ensure safeguarding and monitoring systems are maintained in schools.
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Carry out proactive maintenance of IT systems and hardware.
- Maintain issues and logs using IT helpdesk software.
- Escalating issues to 2nd/3rd line/development where required
- Undertaking small/medium internal IT projects as and when required

**Cluster ICT Support Technician**

**Person Specification & Qualifications**:
**KEY CRITERIA**

**ESSENTIAL**

**DESIRABLE**

**Qualifications & Experience**
- Strong technical skills alongside an interest in new technology
- Good standard of numeracy and literacy skills
- Proficient use of technology, (PC's mobile devices, printers, AV equipment) and understanding its use in supporting effective teaching and learning
- Experience of working in an IT support role, involving troubleshooting and resolving hardware and software issues
- Previous experience working in a customer-facing role.
- Experience of providing IT in an education environment.
- NVQ Level 3 qualification (or equivalent) in IT or digital solutions.

**Knowledge & Understanding**
- Understanding of ICT needs within the classroom and systems used in a school environment
- Excellent working knowledge of ICT hardware use and fault finding
- Understanding of IT software and solutions for management and monitoring.
- Good knowledge of internet security and data privacy principles
- Good knowledge of IT Security solutions.
- Active Directory and Group Policy Management
- Office 365 Administration.
- Understanding of Safeguarding and Child Protection issues
- Windows Server, Azure and Office 365 management.

**Skills & Abilities**
- A customer focused approach
- Good interpersonal and communication skills
- Evaluate and prioritise workload across a cluster of schools
- Ability to logically diagnose and troubleshoot ICT issues
- Able to configure and install IT equipment.
- Practical skills, such as basic ICT equipment maintenance
- Able to organise, plan and complete tasks
- High personal standards and able to provide a role model for students and staff
- Seek support and advice when necessary
- Ability to communicate with a range of users in a friendly professional manner
- Willingness to develop own understanding through advice and training
- Think clearly in emergency situations

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.


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