Operations Assistant
5 months ago
Are you an experienced Customer Service Representative looking for a new challenge? We have an exciting new role based in Stansted for a Customer Services Rep to provide an exceptional service to all passengers and customers.
This role is on a 12 hour shift pattern working 4 days on and 4 days off, this includes weekend work, morning and night shifts
**PLEASE NOTE: You must drive to get to this location.**
**MAIN RESPONSIBILITIES AND DUTIES**:
- Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
- Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
- Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
- Ensuring all passengers and crew are dealt with quickly and efficiently
- Adhering to safety and security procedures at all times
- Serving of refreshments to crew, providing a VIP service at all times
- Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
- Inter department communication to ensure the passenger experience is seamless
- Preparation and planning for the following day and future flights
- Ensuring that any incidents or accidents are reported to Management immediately
- Completion of shift report and handover to ensure information is communicated between shifts
- Dealing with petty cash ensuring it is balanced correctly
**Salary**: £22,500.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location: In person
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