Cctv Controller

**Job Reference: SEC/CB/19-12/775/1**

**Job Title: CCTV Controller**

**Location: Site Based**

**Site Address: Ealing **-**_Applicants must have the right to work in the UK_**

**Postcode: W5 5JY**

**Pay Rate: £11.75**

**Contract**:Permanent**

**Hours per week: Variable Shift Rota - average 36.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch toensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for a CCTV Controller to join our passionate and driven Security team based at our client’s site in Ealing

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Start shift promptly at time designated, in full uniform.
- Appearance to be clean, smart and tidy at all times.
- Ensuring a consistently good guest experience for anyone on site be they tenant staff, customers, subcontractors or delivery drivers
- brief the staff daily on the Customer Service Expectations
- Responsible for active communication of “changeover” of shift. This to include handover of shift keys, confirmation of staff on shift, contractors on site, verification of isolated alarms, run-though of incident occurrences from previous shift, confirmationof any insecure doors, outstanding faults/damage that need reporting to the client, and any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety.
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for co-ordinating any evacuations in the event of an incident.
- Each member of the security team will be responsible for maintaining correct records concerning security logbooks, incident witness statements, passing through to the FM and defect reports.
- Monitor and manage access control through deliveries and customer car parking.
- Use patrol monitor system to assist with accident and incident control and prevention and ensure the team are using the patrol system
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
- Knowledge of in-house radio usage plus call signs and ensuring consistent radio usage by the staff
- no first names etc.
- Responsible on night shift to maintain check calls as required
- Follow escalations procedures for out of hours incidents and ensure the client and Regional Incentive FM Team are aware of any significant events, including injury to any persons on site and significant damage to any area of site.
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person
- Maintain polite and good communication with your colleagues, tenants and customers at all times
- Initial investigation of any accidents or incidents reported on site and ensure they are reported via the Incentive portal and client procedures.
- Use of EDOR logging all incidents accurately

**About You**:

- Must have CCTV Licence and an SIA Door Supervisor or Front Line Licence
- Is passionate about delivering excellent customer service and support services to our clients and customers
- Acts with honesty and integrity
- Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English
- High expectations for quality and an eye for detail
- High standard of personal presentation
- Team player who always projects the IFM ethos of One Team, and having customers who love working with us and staff who love working for us
- Ability to accomplish projects with little supervision
- Takes the opportunity to continuously learn and grow
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we a