Collections Operations

6 months ago

Brighton, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

The Collections Specialist position is responsible for providing operational support those results in optimizing the Collection performance of the Cancelled Collections portfolios. The required support is provided to external vendors and internal business partners. The position is required to complete tasks, timely and accurately which ensure compliance with internal policies and procedures. Completion of the tasks will also ensure compliance to external requirements, and local laws.

Go above and beyond at a company that sets the standard for customer-first service.

**How will you make an impact in this role?**
- Process manual work lists referral and closure according to operation guidelines
- Process Credit balance in cancelled derogatory accounts
- Responds to all incoming correspondence as outlined in the operation guidelines
- Investigate, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party
- Prepare and send correspondence to card members as required
- Update financial adjustments accurately within designated timeframes to the correct ledgers
- Understand and follow the market specific (local law) requirements in each case handling
- Understand and comply with all testing requirements; for example, work list penetration timeliness, accelerated write accuracy and timeliness and agency invoice payment processing requirements
- Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month
- Upon request, action other collections related tasks and projects as and when required

**Minimum Qualifications**:

- Dutch & English Language is essential
- Analytical, strong organizational skills & a focus on attention to detail
- Able to make sound decisions effectively and promptly with minimum supervision
- Good self-discipline, able to work to deadlines and handle multiple tasks
- Ability to work across multiple cultures and commercial environments
- Willingness to learn new skills & expand knowledge
- A positive attitude to change, strong can-do attitude, a willingness to move between roles & a strong team player
- Currently using the CLIC System regarding processing work volumes and a knowledge of how to create CLIC volumes via Manual and BULK Upload creation would be an advantage
- Our Team Services the following Markets
- Austria, Belgium, France, Finland, Germany, Italy, Netherlands, Norway, Spain, Sweden & UK

**Languages Required**:

- Fluent (read, speak & write) in the following two languages: Dutch & English
- It would also be beneficial to understand another EMEA language) but it is not essential

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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