Responsive Team Leader

3 weeks ago


Northallerton, United Kingdom Broadacres Housing Association Ltd Full time

**Full Time - Flexible hours (working over 5 days OR can be part of the 4 day condensed working week trial)**

**Permanent**
- Do you have supervisory experience in the repairs and maintenance sector?_

We have an opportunity for a Responsive Team Leader to join us to supervise a multi skilled workforce in the provision of responsive repairs across our property portfolio.

**About the role**

Reporting to the Operational Repairs Manager, you will be responsible for ensuring that all void operatives undertaking work are aware of their statutory duties, adequately trained and all relevant documentation is completed. You will oversee the delivery of repairs as well as other repairs & maintenance programmes and carry out the service within statutory, legal and Health & Safety regulations.

You will manage staff and ensure the effective and efficient delivery of excellent customer focused services. You will also participate in the review of customer satisfaction levels and be accountable for investigating complaints and providing solutions.

**About you**

We are looking for an individual with:

- Experience working in the housing repair / maintenance sector
- Supervisory experience
- Completion of a recognised apprenticeship or equivalent and/or minimum of NVQ Level 3 or its equivalent
- Able to communicate well with fellow staff, customers/external contacts (both verbal and written)
- Able to plan, organise and prioritise a varied workload to meet targets
- Able to diagnose maintenance problems and identify solutions
- Able to accurately follow/identify maintenance and improvement works, from work instructions and technical drawings and plans
- Knowledge of construction methods
- Demonstrate an understanding of and commitment to Diversity / Equality and tenant participation
- Commitment to working as part of a team to deliver a quality housing service.

You are also required to hold a full driving licence.

**What we can offer in return**:

- A competitive salary
- A vehicle for business use and commuting
- Extra day of annual leave for birthdays totalling 33 pro rata (inc. bank holidays). Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
- Defined Benefit Pension Scheme
- Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
- A range of other benefits

INDGEN


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