Service / Scheduling Manager

2 months ago


Huddersfield, United Kingdom Venatu Full time

**Service & Scheduling Manager**

**Salary: £35,000 to £40,000 per annum**

**Overview**:
**Key Responsibilities**:
Initial evaluation of the current team, identifying areas of strength and weakness with a view to creating a strong, multi-disciplined team.

Lead in all areas of the service team covering,
- Transportation (scheduling, documentation, courier management and customs regulations)
- Installations (scheduling, risk assessments, RAMS, customer satisfaction)
- Management of service/installation engineers.
- Service desk (including out of hours cover)
- Technical Support
- Administration of cases and complaints

Develop and achieve relevant KPI’s for each area within each sub-department

Development of SLA’s for both internal and external partners

Management and mentorship of staff, identifying training requirements

Focus on cost saving and efficiency, identifying areas of inefficiency or excess cost and propose solutions to resolve.

Identify, propose, and implement change to improve current business state.

**Skills and Qualifications**:
**Essential**:
Service experience at Supervisor level or above with excellent communication skills and leadership experience to manage a variety of disciplines.

Autonomous problem solver

Analytical in approach

Advocate for delivering an exceptional customer experience

Proficient in use of Microsoft IT packages and CRM databases

Ambitious personality prepared to disrupt the department.

**Desirable**:
Experience in exporting advantageous

ILM Level 4 in Leadership & Management


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