Lounge Ambassador

**Lounge Ambassador**

**Caledonian Sleeper**

**Perth**

**Part Time, Permanent (16 hours per week)**

**Competative Salary + Benefits**

Caledonian Sleeper is a gateway to a world of possibilities with our overnight rail service bringing a touch of the extraordinary to travel between London and Scotland.

Here at Serco, we are looking for a Lounge Hosts who has a natural flair and passion for customer service - ensuring that our valued guests have an exceptional journey with us.

This is a role where your days may vary but your approach to delivering outstanding service will always remain paramount and welcoming our guests with a smile and friendly nature will never falter You could be expected to co-ordinate disruption at a station and liaise with our Controls and guests and daily you will ensure lounges and shower area are kept tidy, clean and presentable. You will go the extra mile where needed, making our guests hot drinks or supporting admin duties where required.

**What you’ll need to do the role**
- Firstly, we ask that you are willing to put our guests at the heart of everything you do
- You will need to be customer focused and ideally have face to face front line experience.
- Excellent attendance, time keeping and reliability
- The ability to work anti-social hours are essential - *shift patterns are a key part of this role.

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.