Virtual Employment Consultant

6 months ago

Birmingham, United Kingdom Shaw Trust Full time

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

As an Virtual Employment Consultant you will focus on supporting those participants who have moved into work. This role will involve holding scheduled meetings over the phone to support those recently in work offering support, rapid response guidance and encouraging self sufficiency in their new role. You will have a caseload of participants and be expected to track and forecast them through their upcoming milestones in employment through to Outcome on Restart. A working knowledge of excel as well as an ability to manipulate data are essential to success in this role.

Whilst working in a supportive team environment, this is a role with autonomy where you will be trusted to make decisions and manage your time to deliver your role and meet your objectives. You will meet with a wide range of people, with a wide range of support needs. You will be solution focused and carry out proactive meetings, engaging with local employers and sign posting to other local services to help people access the right support where necessary. This role is a target driven role to ensure your caseload of participants fulfill their potential in a sustainable role. This will include engaging with a variety of industries to generate and actively promote the skills and abilities of our participants that will support them into sustained employment.

You will be experienced in engaging with external stakeholders, providing support, advice, guidance or coaching to positively influence other people’s professional or personal development. You will be an effective communicator, able to build rapport with people and have a flexible and resilient approach.

**Essential**:
**You will have**:
Minimum of GCSEs grade 4 in English and Maths or equivalent

Information, Advice and Guidance qualification or equivalent

Experience of providing one-to-one support, guidance or coaching and positively influencing other people’s professional or personal development

Good level of IT literacy with experience in using Microsoft office software

Download the Job Description for full details.

**Location**:
The role holder will be based at home with opportunity to work from our Grosvenor House office in Birmingham City Centre or to attend quarterly meetings face to face.

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday

2 days paid volunteering leave each year

An enhanced pension scheme after 6 months

Life Assurance at 3 times your annual salary rate

Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes

Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network), MANaging Network

Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Opportunity to request flexible working from day one

Our Strategy

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.

We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.

Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

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