Incident & Problem Officer

2 months ago


Trowbridge, United Kingdom Wiltshire Council Full time

Summary

An exciting opportunity has arisen within Wiltshire Council for an Incident and Problem Officers to join our Service Delivery Team.

**LIVE **WORK** DEVELOP**

**About the role**

This role is part of the ICT Process and Operational Risk team and is key to engaging with managers to assist in the understanding of incidents, the impact of the incident and the ability to put together a plan of action to resolve the incident.

You will have the responsibility to lead and ensure solutions are implemented by engaging with all relevant sections of ICT and the business. This requires detailed operational knowledge across ICT and excellent people skills. This role reports to the IT process and operational risk manager to identify whether an incident is major and to take steps to resolve.

**About You**

You will be educated to degree level, professional qualification or equivalent in a related discipline or equivalent relevant experience and have ITIL v3 or v4 Foundation qualification.

You will need to have detailed operational knowledge of ICT infrastructure (hardware, databases, operating systems, local area networks, telecommunications systems etc) used within a large or complex organization and you will have a basic knowledge of scripting and automation.

With strong customer service skills, you will be able to manage customer expectations linked to a specific incident and to ensure that adequate communications are made to all interested parties.

**Interviews will be confirmed at shortlisting.



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