Support Desk

3 weeks ago

Crawley, United Kingdom CRE Communications Limited Full time

Company Overview:
CRE Communications is one of the UK's fastest-growing Telecoms companies and has seen extreme growth in the last 18 months. We are looking to introduce a Support Specialist to assist with the everyday function of our support team. This exciting opportunity allows the individual to grow their telecoms support knowledge within a supportive business environment. You will play a pivotal role in providing exceptional 1stline technical support to our customers.

Key Responsibilities:

- Diagnose and troubleshoot technical issues related to telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network connectivity.
- Accurately log and document customer interactions, technical issues, and resolutions in the ticketing system.
- Collaborate with cross-functional teams, including network operations, engineering, and field technicians, to escalate and resolve complex issues.
- Ensure customer satisfaction by effectively managing customer expectations, providing timely updates, and delivering prompt resolutions.
- Continuously update knowledge and skills through training, self-study, and staying up-to-date with the latest telecommunications industry trends and technologies.

Qualifications and Skills:

- Proven experience in a similar role, preferably in a telecommunications or IT support environment.
- Strong technical knowledge and understanding of telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network protocols.
- Exceptional customer service and interpersonal skills with the ability to communicate clearly and professionally.
- Proficiency in using ticketing systems and customer support software to log and track customer interactions.
- Ability to work independently and collaboratively in a team environment, prioritising tasks and managing time effectively.
- Familiarity with basic network troubleshooting tools and techniques.

Salary and Benefits:

- Competitive salary of up to £30,000 per annum, based on skill level and experience
- Opportunity for career growth and professional development
- Company-provided vehicle and travel expenses for client visits
- Pension scheme
- Flexible work arrangements
- Employee assistance programs
- Performance-based bonuses
- Employee recognition scheme
- Wellness program
- Access to a mental health first aider
- Professional development
- Work-life balance initiatives
- Collaborative and inclusive culture
- Opportunities for autonomy and growth
- Employee engagement initiatives
- Unlimited food and drink when in the office
- Company days out
- Company trips abroad
- 25 days holiday

Note: This job description is intended to give you an overview of the role and is not an exhaustive list of duties and responsibilities. As a growing company, additional responsibilities may be assigned based on business needs.

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Crawley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • History Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    History Teacher for Long-Term / Permanent Contract Location: Crawley, West Sussex Start Date: September 2024 Pay: £150 - £250 per day About the Role: Supply Desk is working with an independent Secondary School based in Crawley that is seeking a full-time History teacher starting from September 2024 on a long-term contract, with the school looking to make...

  • History Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    History Teacher for Long-Term / Permanent ContractLocation: Crawley, West SussexStart Date: September 2024Pay: £150 - £250 per dayAbout the Role: Supply Desk is working with an independent Secondary School based in Crawley that is seeking a full-time History teacher starting from September 2024 on a long-term contract, with the school looking to make the...

  • History Teacher

    2 weeks ago

    Crawley, United Kingdom Supply Desk Remote Work Freelance Full time

    History Teacher for Long-Term / Permanent Contract Location: Crawley, West SussexStart Date: September 2024Pay: £150 - £250 per day About the Role: Supply Desk is working with an independent Secondary School based in Crawley that is seeking a full-time History teacher starting from September 2024 on a long-term contract, with the school looking to make the...

  • History Teacher

    4 weeks ago

    Crawley, West Sussex, United Kingdom Supply Desk Full time

    History Teacher for Long-Term / Permanent ContractLocation: Crawley, West SussexStart Date: September 2024Pay: £150 - £250 per dayAbout the Role: Supply Desk is working with an independent Secondary School based in Crawley that is seeking a full-time History teacher starting from September 2024 on a long-term contract, with the school looking to make the...

  • History Teacher

    2 weeks ago

    Crawley, West Sussex, United Kingdom Supply Desk Full time

    History Teacher for Long-Term / Permanent ContractLocation: Crawley, West SussexStart Date: September 2024Pay: £150 - £250 per day About the Role: Supply Desk is working with an independent Secondary School based in Crawley that is seeking a full-time History teacher starting from September 2024 on a long-term contract, with the school looking to make the...

  • Maths Teacher

    4 weeks ago

    Crawley, West Sussex, United Kingdom Supply Desk Full time

    Maths Teacher for Long Term / Permanent ContractLocation: CrawleyStart Date: SeptemberSalary: £150 - £250About the Role: Supply Desk is collaborating with a Secondary School in Crawley, actively seeking a full-time Maths teacher to start in September 2023. This is a long-term contract with the potential for permanent placement. We are looking for an...

  • IT & Service Desk Apprentice

    1 month ago

    Crawley, United Kingdom ITDS Managed Services Ltd Full time

    **JOB SPECIFICATION** **Job Title**:IT Service Desk Apprentice **Reporting to**:IT & Service Desk Manager / Service Desk Lead **Business Unit**: ITDS Managed Services Limited **Department**: Managed Services Support **Job Purpose**: To join the ITDS Managed Services IT & MPS service desk to train as a 1st line support technician role covering both...

  • English Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Secondary English Teacher – CrawleyPay – £150 - £250Location – CrawleyHours – 8:30AM – 3.30PM full-time/Temporary ContractStart Date - ASAPAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious English teacher to teach Key Stage 3 and 4 English as a part...

  • Science Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Science Teacher – Crawley September 2024Pay – £150 - £250Location – CrawleyHours - 8am – 4PM full-timeAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious Science Teacher to teach Key Stage 3 and 4 Science as a part of their excellent team. This role is...

  • English Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Secondary English Teacher – Crawley Pay – £150 - £250 Location – Crawley Hours – 8:30AM – 3.30PM full-time/Temporary Contract Start Date - ASAP About the School:  Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious English teacher to teach Key Stage 3 and 4...

  • Science Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Science Teacher – Crawley  September 2024 Pay – £150 - £250 Location – Crawley Hours - 8am – 4PM full-time About the School:  Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious Science Teacher to teach Key Stage 3 and 4 Science as a part of their excellent team....

  • English Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Secondary English Teacher – Crawley Pay: £150 - £250 per day Location: Crawley Hours: 8:30AM – 3:30PM, full-time/Temporary Contract Start Date: September About the School: Supply Desk is working with a welcoming and supportive secondary school in Crawley that wishes to appoint a committed and ambitious English teacher to teach Key Stage 3 and 4...

  • Science Teacher

    4 weeks ago

    Crawley, West Sussex, United Kingdom Supply Desk Full time

    Science Teacher – Crawley September 2024Pay – £150 - £250Location – CrawleyHours - 8am – 4PM full-timeAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious Science Teacher to teach Key Stage 3 and 4 Science as a part of their excellent team. This role is...

  • English Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Secondary English Teacher – CrawleyPay – £150 - £250Location – CrawleyHours – 8:30AM – 3.30PM full-time/Temporary ContractStart Date - ASAPAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious English teacher to teach Key Stage 3 and 4 English as a part...

  • Science Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Science Teacher – Crawley September 2024Pay – £150 - £250Location – CrawleyHours - 8am – 4PM full-timeAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious Science Teacher to teach Key Stage 3 and 4 Science as a part of their excellent team. This role is...

  • English Teacher

    1 month ago

    Crawley, United Kingdom Supply Desk Full time

    Secondary English Teacher – CrawleyPay: £150 - £250 per dayLocation: CrawleyHours: 8:30AM – 3:30PM, full-time/Temporary ContractStart Date: SeptemberAbout the School:Supply Desk is working with a welcoming and supportive secondary school in Crawley that wishes to appoint a committed and ambitious English teacher to teach Key Stage 3 and 4 English as...

  • Science Teacher

    4 weeks ago

    Crawley, West Sussex, United Kingdom Supply Desk Full time

    Science Teacher – CrawleySeptember 2024Pay – £150 - £250Location – CrawleyHours - 8am – 4PM full-timeAbout the School: Supply Desk are working with a welcoming and supportive secondary school in Crawley who wish to appoint a committed and ambitious Science Teacher to teach Key Stage 3 and 4 Science as a part of their excellent team. This role is...

  • Chemistry Teacher

    2 weeks ago

    Crawley, United Kingdom Supply Desk Full time

    Chemistry Teacher – Crawley September 2024Pay – £150 - £250Location – CrawleyContract – Full timeAbout the School: Supply Desk are working with a ‘Good’ secondary school in Crawley that is dedicated to empowering all students to achieve and excel. This is reflected in the school’s above average GCSE attainment. They are looking to appoint a...

  • Supply Teacher

    10 hours ago

    Crawley, United Kingdom Supply Desk Full time

    KS1 Supply Teacher Crawley Full Time -   Day Rate - £110 - £120 September start Are you a passionate qualified primary school teacher looking for flexible work in the Crawley area. We at Supply Desk a leading education recruitment consultancy are seeking an experienced KS1 teacher to support a local schools who have requirements for a Primary School...

  • Chemistry Teacher

    3 weeks ago

    Crawley, United Kingdom Supply Desk Full time

    Chemistry Teacher – Crawley  September 2024 Pay – £150 - £250 Location – Crawley Contract – Full time About the School:  Supply Desk are working with a ‘Good’ secondary school in Crawley that is dedicated to empowering all students to achieve and excel. This is reflected in the school’s above average GCSE attainment. They are looking...