Patient Pathway Co-ordinator

An exciting opportunity has arisen within the Dental Services Directorate. We are looking to recruit a motivated and enthusiastic Band 4 Patient pathway co-ordinator/ Team Leader to join the Dental Services team at Guy's and St Thomas’ Hospitals.

The post holder must have excellent customer service skills, both face-to-face and over the phone, as they will often be the first point of contact for dentists, nurses, managers and patients. You will be responsible for the line management of a small admin team as well as supporting the service with validation.

You must be a good team player with good communication skills, able to prioritise competing demands for the service, be able to learn quickly to understand the complexity of the service. The role will require the individual to interact with a multi-disciplinary team in a busy office environment, dealing with complex and sensitive issues, often requiring appropriate judgement to be made under mínimal supervision.

The Team Leader will lead a team of administrators to provide a high quality administrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the Dental department and will ensure the smooth running of the secretarial service and effective internal and external liaison to contribute to the successful running of the office as a whole.

The Guy’s Dental Hospital is the largest dental hospital in the UK. It forms part of the ‘King’s College London Dental Institute at Guy’s, King’s College and St Thomas’ Hospitals’, the largest Dental Institute in Europe.

We are looking to recruit driven individuals who put patients at the heart of everything they do, who are eager to contribute to their team’s as well as the wider directorate’s ongoing work, who thrive as part of a multidisciplinary team in a fast-paced environment, and who wish to be part of an amazing workforce.

The Dental Hospital is forward-looking and dynamic with many state of the art facilities. The immediate goal is to maintain our position as one of the world’s leading centres for dental healthcare, education and research.
- Lead the provision of a high quality, comprehensive and efficient administrative service.
- Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.
- Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
- Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.
- Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
- Motivate and support staff so that they understand the objectives of the service within EPIC and are able to maximise their contribution to the highest standard of patient care.
- Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.
- Support in the implementation of projects, with mínimal supervision to agreed goals and agreed timescales.
- Act as first point of contact with visitors to the department and respond to a wide variety of queries, often dealing with complex and sensitive issues, in a courteous and efficient manner, making referrals to senior staff as necessary.
- Implement administrative policies within own work area and propose changes to working practices in own area.
- Keep an accurate record of team members’ annual leave, sickness and other leave requirements.