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Service Desk 1st Line

4 months ago

Lutterworth, United Kingdom TVS Supply Chain Solutions Full time

**Purpose**:
We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential.

**Main Duties & Responsibilities**:

- Always provide excellent customer service
- 1st Level support to internal and external customers
- Provide timely and appropriate escalations to 2nd and 3rd Line when required
- Own and Manage faults reported to third party suppliers, maintaining communication updates throughout
- Assist with the procurement, build/configuration of PC’s, laptops and all other IT equipment
- Promote IT Best Practice and increase knowledge or core IT Systems in the user community
- Assist with IT projects when required
- Follow, create and maintain work instructions, audit controls and the CMDB
- Maintain and support the core EPR system schedule process
- Provide remote and onsite assistance

**Knowledge, Skills & Experience**:

- Highly driven and determined individual with excellent communication skills both written and verbal
- Strong problem-solving skills
- Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive
- Exceptional customer service skills, with natural aptitude to consider impact to the customer
- Understanding of Service and Network infrastructures, including telephony systems
- Office 365 experience - administration and training
- Windows 10 Desktop Support
- Android and Apple phone support
- Microsoft Azure and SharePoint experience

TVS have signed the Armed Forces covenant and are a forces friendly employer.

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Lutterworth

Reference ID: BH969