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Hotel Receptionist

5 months ago

West Auckland, United Kingdom The Manor House Hotel Full time

Key responsibilities as Receptionist;
- To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales
- Organize the planner for maximum availability
- Daily reservation checks
- To ensure enquiries dealt in a professional and timely manner
- All appropriate departments are to be informed of any guest special requirements/needs
- Up-selling products and upgrades

Personal attributes;
- Someone who has previous experience in reservations or a reception role
- Possess excellent guest focus and a passion for hospitality.
- Have an excellent telephone manner and exceptional customer service skills
- Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
- Excellent organizational skills
- Ideally have experience with Rezlynx booking system
- Someone who understands that customer service is important to our business and that all guests receive a warm and personalized welcome, maintaining the personal touch.
- A strong communicator with guests and fellow employees.

Other duties will include;
- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors
- Processing payments
- Billing
- Taking Reservations
- Cash Handling

Experience is preferred but not essential as full training will be given.

Driving licence preferred

**Job Types**: Part Time

National Living Wage for Age Group

**Job Type**: Part-time

**Salary**: £7.49-£10.42 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel & Accommodations Guest Services Staff: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person