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Commercial Assistant
4 months ago
Global company dedicated to designing, manufacturing and marketing comprehensive solutions for urban waste containers that improve the quality of life, sustainability and aesthetics of cities. We are market leaders because we have been clearly committed to innovation and quality in both products and processes for more than 30 years, and because of our international development, which has allowed us to be present in more than 40 countries. In this company you will find a clear vision of service for both our customers and our employees with a desire to grow through innovation.
We are recruiting for a person with exceptional customer service skills. This is fixed term role for 18 months for Maternity Cover.
**Reporting to UK Commercial Director**
- Manage contact and communications with external customers within a defined region, working closely with the Regional Sales Managers / Commercial Director to secure long term business and excellent customer relationships
- All aspects of Order Processing to include:
- Input of customer orders directly onto production system
- Input general stock orders directly onto system
- Management of proforma orders
- Ownership of production flow for orders liaising with logistics / production departments regarding production dates and deliveries - with continual communication to customers
- Raising and managing Quality Complaints via our software systems, liaising with other functional areas to ensure swift and satisfactory resolution for customers
- Working closely with procurement on incoming orders and stock, raw materials/accessories, for bespoke orders
- Liaising with Industrial & Logistics departments to ensure smooth implementation of orders; to include correct acknowledged dates/delivery timescales to ensure customer expectations are met
- To maintain rapport with colleagues, customers and suppliers, setting priorities and resolving problem situations
- To provide cover for other regions as required to the internal commercial sales team in the event of absence
- To monitor general stock and customer bespoke stock levels. To maintain levels and ensure annual stock targets are met. To provide reporting on ad hoc basis to the Commercial Sales team.
- To work closely with Regional Managers along with Logistics/Transport department to ensure all quotations are costed correctly.
- To assist, when required, and when experienced, with any training requirements for new starters.
- Any other duties that may be required from time to time to assist the Regional Sales Managers and Commercial Director
**Essential Qualities required**
Good communication skills
Self-starter, proactive solution seeker
Excellent customer service skills
Build and nurture external and internal relationships
Attention to detail
Good IT skills, particularly Outlook, Excel and front-end order entry systems
Ability to multitask and prioritise according to business goals
Quick learner / Ability to pick up new concepts quickly
To work well under pressure
To work well in a multi-functional team
**Job Type**: Fixed term contract
Contract length: 18 months
Pay: £30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What's your notice period?
- What are your salary expectations?
**Experience**:
- Customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool (preferred)
Work Location: In person
Reference ID: CA
