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Technical Op's Anaylst

4 months ago

Sussex, United Kingdom MW Appointments Full time

Technical Operations Analyst to £35,000 - West Sussex

Insurance Organisation based in West Sussex have a new role within their Operations department for a Analyst with experience and interest in Insurance Systems
- To act as direct support to the Operations Analyst and Operations Manager in the management of business as usual across the company system landscape
- Working within the Operations Team to maintain systems providing support, MI reporting and problem resolution
- Understand the system landscape and provide the first line support to business units resolving issues directly or liaising with third party suppliers/internal IT to raise and manage defect resolution
- Work closely with the internal change management team and any third party suppliers to undertake releases to production
- Management of business as usual queries raised and providing performance MI to the Operations and wider business units
- Strong analytical and problem solving skills;
- Keen to learn and happy picking up new concepts quickly;
- Build good rapport and comfortable picking up the phone to liaise with underwriters and third party suppliers regarding system issue that arise;
- Logical approach and capable of understanding system issues, processes and concepts quickly;
- Willingness to be trained and work remotely;
- Ability to take ownership of issues and processes end to end from investigation to resolution
- Insurance experience essential
- Knowledge of insurance software house technologies, in particular Acturis and/or TCAS

MW Appointments is acting as an Employment Agency in relation to this vacancy.