Technical Support Associate

1 week ago

London, United Kingdom SMG Full time

**Job Title**:Technical Support Associate
- **Level & Responsibility**:This role is suitable for a Junior Client Associate who is tech-savvy and skilled at engaging with stakeholders, handling inquiries, and facilitating training sessions.
- **Salary**:£24,000+ (depending on experience), plus our 10% discretionary bonus.
- **Location & Hybrid Working**:London, 2 days per week in office.

**The role**

We are looking for a Technical Support Associate to join our Technology team within the Engineering department_. _In this role, you will be responsible for responding to user queries, supporting user training, providing set up assistance, and delivering training support to our valued clients. This role offers an excellent opportunity for professional growth, with the potential to develop skills in Quality Assurance (QA) or Business Analysis (BA) to advance your career within the company_._

**Why SMG?**

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years.

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...

10% discretionary bonus scheme

‍️ £1,800 yearly wellbeing fund (on top of your salary) towards your personal wellbeing and passions

4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

£500 yearly “Uni Fund” towards learning and development

Free headspace subscription

4pm Friday finishes all year round

Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

**Why you?**

In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun More specifically, you'll have / be:

- Strong communication skills are essential to address user queries, conduct training sessions, and collaborate with team members.
- Excellent problem-solving abilities are required to troubleshoot technical issues, identify root causes, and implement effective solutions to ensure a seamless user experience.
- Attention to detail is critical to ensure the accuracy and integrity of client data.
- A customer-centric mindset is necessary to understand and address the needs of users, to provide prompt and professional support, and deliver training tailored to their requirements.
- Basic knowledge of data governance principles is desirable to implement and maintain data governance policies and procedures to ensure the security and compliance of client data.
- Basic knowledge of SaaS platforms and technology concepts is beneficial to support users and troubleshoot technical issues.
- Eagerness to learn is essential to take advantage of opportunities to progress in the role and potentially transition into Quality Assurance (QA) or Business Analysis (BA) positions.
- Ability to work both independently and collaboratively within a team environment is important to effectively collaborate with colleagues, share knowledge, and contribute to the overall success of the Customer Support Department.
- P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you._

**What you'll be doing**

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

- Assist clients with the initial setup and configuration of the Plan-Apps platform, to guide them through the onboarding process.
- Implement and maintain data governance policies and procedures to ensure the integrity, security, and compliance of client data within the Plan-Apps platform.
- Conduct training sessions and workshops for clients to educate them on how to effectively utilise the features and capabilities of the Plan-Apps platform.
- Actively gather feedback from users to identify areas for improvement in the platform's functionality, usability, and overall user experience.
- Take advantage of opportunities to learn and develop skills in Quality Assurance (QA) or Business Analysis (BA) through structured training programs, on-the-job learning, and mentorship from experienced professionals.

**The process**
- We will invite you to a** first interview** which we try to keep relatively informal, so it gives you the opportunity to share your authentic self. The hiring team will be looking to understand more about your experience a

  • Technical Support Analyst

    1 week ago

    London, United Kingdom Law Support Full time

    An exciting opportunity for an experienced Technical Support Analyst to join a US law firm based in London as part of their IT team. This Technical Support Analyst will support the Regional IT Manager with 1st and 2nd line support for c80 users in the London office. You will assist with the office technology workload and ticket queues to ensure all issues...

  • Technical Support Analyst

    5 days ago

    London, Greater London, United Kingdom Law Support Full time

    Exciting Opportunity: We are looking for a skilled Technical Support Analyst to join a reputable US law firm located in London within their IT team.Provide 1st and 2nd line support to around 80 users in the London office.Handle office technology workload, manage ticket queues, and ensure prompt resolution of all issues.Responsibilities include user setup,...

  • Technical Associate

    3 weeks ago

    London, United Kingdom Group Lotus Full time

    Location: London, GB- Department: - Date: 4 Aug 2023- Description: - **Technical Associate to the Chief Commercial Officer, London UK** **Details** - We are seeking an enthusiastic, ambitious, and curious person for the role of Technical Associate to support our Chief Commercial Officer (CCO) with a wide range of business operation tasks and projects both...

  • Technical Associate

    5 days ago

    London, Greater London, United Kingdom Group Lotus Full time

    Location:London, GB- Department:Date: 4 Aug 2023Description:- Technical Associate to the Chief Commercial Officer, London UKDetails We are seeking an enthusiastic, ambitious, and curious person for the role of Technical Associate to support our Chief Commercial Officer (CCO) with a wide range of business operation tasks and projects both in the UK and...

  • Associate Technical Director

    3 days ago

    London, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a fantastic opportunity for an Associate Technical Director to join our team within Vistry South London, at our office in Stratford. As our Associate Technical Director, you will be able to demonstrate a practical, thorough, pro-active, and efficient approach to design development and management. Managing and working...

  • Technical Support Officer

    5 days ago

    London, United Kingdom Deekay Technical Full time

    1. To develop and maintain high quality administrative and management information systems to support the work of the team, and ensure that all key project documentation is filed in accordance with council procedures. 2. To work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the...

  • The Technical Support Engineer

    5 days ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to 50,000 plus company vehicle and other benefits. If you're an Authorised Technician looking to come away from the tools slightly whilst still being part of...

  • Technical Support Engineer

    5 days ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    Astute's Renewables team is partnering with a specialist provider of O&M, Servicing, Blade repair and Major Component Exchange solutions for wind turbines. They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to...

  • Technical Support Specialist

    3 weeks ago

    London, United Kingdom Gartner Full time

    **Description**: About this role: The Sr. Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical...

  • Technical Director

    2 weeks ago

    London, United Kingdom Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex...

  • Technical Support Specialist

    8 hours ago

    London, United Kingdom FRENCH RESOURCES Full time

    International Tech company for the construction industry based in London is looking for a Technical Support Specialist. You will be working in a small team and will assist mainly installers and distributors, but also housing associations and property managers at times. This role requires electrical/electronic knowledge more than IT experience. The Techinical...

  • Technical Support

    2 weeks ago

    London, United Kingdom XAL Ltd Full time

    JOB DECRIPTION Technical Support ROLE: XAL Ltd is the UK branch of a lighting manufacturer based in Graz, Austria. XAL GmbH is now over 30years old and still growing. The group includes other lighting manufacturers such as Wever and Ducre based in Belgium and Wastberg which is located in Sweden. We have offices and sites worldwide and the UK office is...

  • Technical Support Engineer

    3 weeks ago

    London, United Kingdom Forsyth Barnes Full time

    Title: Technical Support EngineerLocation: Hybrid - One day per week in Surrey office.Salary: £55,000 + PackageWorking for an established software company this role will provide 2nd line support for Azure cloud infrastructure across IAAS, PAAS, and SAAS services. Manage technologies including Azure Active Directory, Virtual Machines, Containers, Data...

  • Technical Support Engineer

    3 weeks ago

    London, United Kingdom Forsyth Barnes Full time

    Title: Technical Support Engineer Location: Hybrid - One day per week in Surrey office. Salary: £55,000 + Package Working for an established software company this role will provide 2nd line support for Azure cloud infrastructure across IAAS, PAAS, and SAAS services. Manage technologies including Azure Active Directory, Virtual Machines, Containers, Data...

  • Associate, Global Technical Support

    2 months ago

    London, United Kingdom UK Ciena Limited Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Technical Support Engineer

    2 weeks ago

    London, United Kingdom Forsyth Barnes Full time

    Title: Technical Support EngineerLocation: Hybrid - One day per week in Surrey office.Salary: £55,000 + PackageWorking for an established software company this role will provide 2nd line support for Azure cloud infrastructure across IAAS, PAAS, and SAAS services. Manage technologies including Azure Active Directory, Virtual Machines, Containers, Data...

  • Associate/ Associate Director Structural Engineer

    4 weeks ago

    London, United Kingdom Walker Dendle Technical Recruitment Full time

    Premier Central London consultancy requires an Associate or Associate Director Structural Engineer to join the well-established London studio as its No. 2 in the structural department. Candidates need to be Chartered with IStructE and/or ICE and must have gained good design, project and team-running skills in UK consultancy and be looking for a...

  • Associate/ Associate Director Structural Engineer

    4 weeks ago

    London, United Kingdom Walker Dendle Technical Recruitment Full time

    Premier Central London consultancy requires an Associate or Associate Director Structural Engineer to join the well-established London studio as its No. 2 in the structural department. Candidates need to be Chartered with IStructE and/or ICE and must have gained good design, project and team-running skills in UK consultancy and be looking for a challenging...

  • Associate/ Associate Director Structural Engineer

    4 weeks ago

    London, United Kingdom Walker Dendle Technical Recruitment Full time

    Premier Central London consultancy requires an Associate or Associate Director Structural Engineer to join the well-established London studio as its No. 2 in the structural department. Candidates need to be Chartered with IStructE and/or ICE and must have gained good design, project and team-running skills in UK consultancy and be looking for a challenging...

  • Technical Support Engineer

    2 weeks ago

    London, United Kingdom Forsyth Barnes Full time €55,000

    Title: Technical Support Engineer Location: Hybrid - One day per week in Surrey office. Salary: £55,000 + Package Working for an established software company this role will provide 2nd line support for Azure cloud infrastructure across IAAS, PAAS, and SAAS services. Manage technologies including Azure Active Directory, Virtual Machines, Containers, Data...