Cement Gb

**Description**:
We are currently seeking a Customer Services Agent based at our Hope Office, Derbyshire.

Being part of the Breedon Cement Customer Service team means that no two calls are ever the same. In this fast paced environment you will be working to support our customers with any orders, enquiries, and complaints they have to help provide them with the support they need to achieve their desired outcome.

We are looking for customer focused individuals who are friendly, professional, and passionate about delivering great customer service and achieving the right outcomes for our customers.

Being part of our Customer Service team means you will have a great support network and have opportunities to develop your skills and career within a leading construction materials group.

**Key Responsibilities**:

- Communicating effectively with the Logistics, Commercial & Production teams
- Proactively tracking orders through to completion
- Dealing with enquiries and complaints
- Maintaining a database of customer information
- Working as part of a team to achieve Key Performance Indicator targets
- Maintaining high levels of professionalism in a fast paced and demanding environment
- Full Compliance with Competition Act 1998

**Skills, Knowledge & Expertise**:

- Previous customer Service, call centre or office experience
- Good communication skills
- Strong attention to detail
- Ability to work well within a team
- Ability to multitask and prioritise tasks in an organised manner
- Ability to work calmly under a high-pressure situation
- GCSE Maths & English

**Benefits**:

- Bonus Scheme
- Life Assurance
- 25 days holiday (plus bank holidays), increasing with service
- Contributory Pension Scheme
- Free on-site Parking
- Volunteer Scheme
- Share Save Scheme
- Enhanced Maternity, Adoption & Paternity Scheme
- Health & Wellbeing Programme
- Retirement Holiday Scheme
- Discount Scheme

**About Breedon Group plc**:
Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.