It/epos Field Service Engineer

2 weeks ago

Kingston Upon Thames, United Kingdom Concept Resourcing Full time

Concept Resourcing are currently recruiting for a Field Service Engineer in/ commutable to Kingston Upon Thames, London.

This purpose of the role is to assist sites with the fault finding and repair of IT/EPOS equipment including but not limited to: PC's, laptops,, monitors, printers and point of sales systems.
Rate information:

- £24,000 per annum
- Monday to Friday working week
- 8:30am - 18:00pm*
- 1 in 6 weeks on OOH Call rota (7 days)
- £140 standby per on call week + £50 per call + £10 p/hr travel time
- Field Based role
- Company Vehicle Provided
- Permanent opportunity

The Role:

- Installation, configuration, and support of Desktop/EPOS kit.
- Connect and install client software for various networking platforms at various customer locations
- Troubleshoot a wide range of products in a software or hardware environment.
- Working independently and remotely
- Ability to follow documented procedures
- Adhere to safety precautions.
- Demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
- Develop, grow and maintain professional working relationships with all stakeholders, both internally and externally
- Provide good quality customer service at all times
- Complete documentation including Call reports and ensure they are returned with dedicated timeframe
- Work proactively to ensure SLA's are met
- Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded.
- Any additional activity as directed by Senior Management**.**
- Full UK Driving License
- **Strong Hardware Break fix experience** - this is essential
- Have an excellent working knowledge of IT kit inclusive of but not limited to; Windows Operating systems, break fix and troubleshooting of Desktops, EPOS, Laptops, and Printers.
- (Desirable) - Manufacturer recognised accreditation's, I.E. HP/IBM/Dell. Desktop, Laptop.
- At least 3 years customer facing IT industry experience.
- Experience in a field service engineer role
- Capable of working independently
- Excellent communication and customer service skills.
- Excellent Time management skills.
- Team Player - ability to work as part of the team to deliver operational excellence.
- Awareness of ITIL methodologies and best practice.
- Maintain excellent customer relationships.
- Background security check required - must be able to complete successfully
- Maintain all appropriate Manufacturer Accreditation's where applicable.

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