Customer Service/sales Representative
6 months ago
**Responsibilities**:
- Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting customers with product selection.
- Utilize persuasive selling techniques to promote products and services, upsell additional items, and maximize sales opportunities.
- Build and maintain strong relationships with customers to enhance their overall experience and foster loyalty.
- Accurately process orders, returns, and exchanges while adhering to company policies and procedures.
- Stay informed about product features, benefits, pricing, and promotions to effectively educate customers and drive sales.
- Collaborate with team members and other departments to ensure a seamless customer experience and resolve issues efficiently.
- Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
- Document customer interactions and feedback in the CRM system to track trends and identify areas for improvement.
- Continuously seek opportunities for personal and professional growth through training and development initiatives.
**Requirements**:
- Proven experience in customer service, sales, or a related field.
- Excellent communication skills, both verbal and written, with the ability to actively listen and empathize with customers.
- Strong interpersonal skills and the ability to build rapport quickly with customers from diverse backgrounds.
- Adept at multitasking and prioritizing tasks in a fast-paced environment while maintaining attention to detail.
- Results-driven with a competitive spirit and a desire to exceed targets and expectations.
- Flexibility to work evenings, weekends, and holidays as needed to support customer needs and meet business demands.
- Positive attitude, resilience, and a willingness to adapt to change in a dynamic work environment.
- Commitment to providing an exceptional customer experience and representing the company brand with integrity and professionalism.
**Job Types**: Full-time, Permanent, Temp to perm
**Salary**: £23,000.00-£30,000.00 per year
**Benefits**:
- Canteen
- Company car
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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