Clothing Ecommerce Administrator

**The Company**:
We are seeking an **Ecommerce Administrator** to join the growing team of an established & reputable clothing supplier who work with High Street Retailers & Supermarkets. The company are a market leading manufacturer & supplier, whose brandis based outstanding customer service. We are looking for somebody with 1-2 years experience working in a similar role.

**Benefits**:

- 35 days holiday (including Bank Holidays)
- Working from home on a Friday
- Good Progression opportunities
- Annual reviews
- Stakeholder Pension

**The Role**:

- Maintaining and updating current and new styles on ERP system.
- Loading Barcodes, brand, Customer Style Code, carton quantitys etc.
- Liaising with the warehouse (missing order, confirming orders are on track, providing codes etc).
- Supporting with spreadsheets/master bible.
- Raising Sales Orders when required.
- Loading Sales Orders for customers.
- Checking packing list from the warehouse for shorts/zero picks & placing under query.
- Raising Month end credits for customers.
- Loading orders onto 3rd party carrier for dispatch.
- Arranging physical returns for customers/Liaising with the warehouse to arrange transport.
- Check Processing orders on the website for anything old, clearing down issues.
- Check Royal Mail for any open dispatches that are old, clearing off issues.
- Check Royal Mail integrations.
- Managing Customer Price books.
- Customer Service Queries.
- Customer Refund - share with Finance.
- Get payment details e.g. stripe or PayPal.
- Confirm refund amount.
- Request item is returned to stock and refund processed.
- Attending Range planning meetings.
- Other duties as required.

**Skills Required**:

- Have previous experience of working within Textiles / Fashion industry in a similar role.
- Educated to Degree level or equivalent.
- Have strong IT skills, particularly Microsoft Excel.
- Ability to work across multiple tasks at the same time.
- Has good experience of dealing with and resolving issues with customers.
- Good communication skills.
- Good planning / organising skills.
- Can work on own initiative and is focused on achieving results.
- Can build relationships easily.
- Meticulous/pays attention to detail.

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**Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.**

**Tagged Resources Limited acts as an employment agency.We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look atour website or follow us on social networking sites. All are updated daily.