Customer Service Advisor
6 months ago
About Us:
We are a Beverley-based General Haulage company and proud members of Palletline and the Hazchem Network. As shareholder members, we are committed to excellence in logistics and customer service. Currently, we are seeking a dynamic and self-motivated individual to join our team as a Customer Service Advisor. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, we want to hear from you.
Key Responsibilities:
Accurately and promptly process customer orders using our transport system.
Monitor customer orders through Palletline and Hazchem Networks.
Provide quotes for deliveries.
Respond to customer inquiries promptly, ensuring a high level of customer satisfaction.
Utilize our transport management systems to track delivery and collection times, proactively informing customers of any delays.
Qualifications and Skills:
Computer literate with proficiency in relevant software.
Teamwork experience in a professional setting.
Strong organizational and administrative skills.
Exceptional customer service skills.
Methodical approach with a keen eye for detail.
Ability to work under pressure and manage workloads effectively.
Knowledge and understanding of working in a logistics environment.
Working Hours: 9:00 am - 5:00 pm, Monday to Friday, with one hour for lunch. Some flexibility required.
20 days holiday plus Bank Holidays
Full-time position
**Salary**: £20,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Beverley, HU17 0LW: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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