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Library & IT Support Assistant (Litsa)

4 months ago

Hill, United Kingdom University of Greenwich Full time

The University aims to provide a secure, reliable and feature-rich digital environment for learning, teaching, research and professional services now and in the future, as technologies and the educational environment evolve.

IT and Library Services (ILS) provide the resources, services and security across the university in order to facilitate these aims. Our libraries and IT support teams play a vital role in offering state-of-the-art facilities and services for our students, staff and visitors.

We are looking for several committed, enthusiastic and innovative individuals to join the Library & IT Support Assistant (LITSA) team, working across the Greenwich Library Services and IT Digital Service Delivery departments, to contribute towards providing outstanding user experience and customer services.

Key responsibilities include:

- Offering technical and user support for, and assistance with, library
- and IT-related queries in-person, over the phone and remotely as per our service requirements, providing a high-level of customer service at all times.
- Ensuring physical library stock is managed sufficiently so users can find items easily and for the library reservation system to function properly. This involves organising, collecting, processing and shelving materials.
- Helping users navigate our e-resources, other online materials, the library catalogue and self-service.
- Facilitate scanning requests from students and staff.
- Supporting technical equipment including Windows PCs, Apple iMacs, smartphones, printers, plotters, laptop loaning service and library self-service.
- Assisting with a range of IT systems and software packages including Microsoft 365, account administration, wireless networking, University Portal, Moodle and Turnitin.
- Carrying out checks on equipment and study environments within our libraries, computer laboratories and teaching spaces.
- Recording, troubleshooting, escalating and resolving queries, incidents and problems using our call logging software and other tools as they are introduced.
- Ensuring users adhere to the relevant codes of conduct and helping to maintain our high-quality study environments, reporting issues as they arise.

**Please read the full job description and person specification for further information.**

**This is a zero-hour contract up to 20 hours per week**, which requires flexibility to work across the week, including evenings and weekends, as part of a rota.**

**You must be prepared to travel to all university campuses for work and/or training as required.**

**The team may provide remote support from home as well as on-site.**

Applications are accepted only from fully registered current students at the University of Greenwich who will be studying in the 2023/24 academic year.

Note: This vacancy is not valid for staff members, MPhil or PhD students.

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways
- We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management_