Security & Welfare Officer

3 weeks ago

Cirencester, United Kingdom Royal Agricultural University Full time

f5w Agricultural
**lVl **University

**Security & Welfare Officer**

Job Description***

The Role

**Job title**:Security & Welfare Officer

**Department**:Commercial Services & Facilities

**Responsible to**:Security and Operations Project Manager***

**Location**:Royal Agricultural University, Cirencester and outlying local sites

nearby

**Salary**:Grade 4: £22,680-£25,742 per annum (pro rata for part time)

flexibility required for shifts, working nights on a 4 on 4 off rota
pattern to include weekends and bank holidays.

6 weeks paid holiday per annum

**Relationships with**: Staff, students and other stakeholders; external providers

Purpose
Working as part of the Security and Welfare team within the Commercial Services and Facilities

directorate, ensure the safety and welfare of our students, staff and visitors. The team will provide

a reassuring, supportive and welcoming presence delivering the highest level of customer service and

satisfaction. Protect and care for University estate and buildings.

There may be opportunities to work additional hours/overtime to cover for colleagues’ absences, and

to assist during busy periods and events.

Key Responsibilities

**Security and Health and Safety**

1. Carry out regular patrols of the University and grounds, including outlying properties, dealing

with and reporting any security and/or safety issues, ensuring areas are locked or unlocked

as required. React to incidents using initiative, Be aware of protocols for elevating concerns

to the out of hours duty manager and log and report in a timely manner.

2. Provide out of hours first point of contact support for welfare incidents, reporting any concerns

to the student support services and escalate any concerns as appropriate.

1
February 2024

3. Monitor and control health, safety and maintenance standards, reporting issues and concerns

to Facilities team.

4. Control, monitor and supervise out of hours access to residences, including off-campus RAU

accommodation ensuring compliance with fire, health and safety procedures and any relevant

residence instructions.

5. Respond effectively to fire alarm activations and when required liaise with the emergency

services.

6. Assist with security support to bar and catering colleagues on busy evening.

7. Monitor CCTV report findings to the Security and Operations Project Manager.

8. Provide a comprehensive reception service, respond to any out-of-hours telephone calls;
monitor the signing/checking in and out of all guests and visitors; complete administrative

tasks for reporting incidents and maintenance requests; and deal with queries and complaints

efficiently and professionally in a courteous manner.

9. Complete all necessary reports including incident reports, noise reports, accident reports and

others as required.

10. Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any

breach of the Code of Conduct and license agreement to the relevant department as

appropriate.

11. Provide out of hours liaison for any complaints received from the local community, reporting

to Campus Services Manager.

12. Once appropriately trained, act as the out of hours first line maintenance response and

undertake any reactive maintenance (e.g. replacing lamps). Call in out of hours operative if

appropriate and carry out minor maintenance work equipment checks and water checks as

required.

13. Once appropriately trained, act as the appointed person responsible for First Aid.

14. When required, assist with preparation and strip down of University events and assist the

Campus Services Manager to prepare for new students and conference guests.

15. Undertake other general duties as and when required commensurate with the grade.

General responsibilities:

- The University is committed to equality of opportunity. All staff are required to comply with

current legislation, University policies and good practice guidance.
- All staff are required to act in a way that safeguards the health and wellbeing of children

and vulnerable adults at all times. The post holder must be familiar with and adhere to

appropriate safeguarding policies and guidance and participate in related

mandatory/statutory training. Managers have a responsibility to ensure their team members

understand their individual responsibilities with regard to safeguarding children and

vulnerable adults.
- All staff are required to participate in the University appraisal process and should ensure

they are familiar with the process and plan time to prepare for their appraisal. Following the

2
February 2024

appraisal, staff are expected to undertake in any necessary learning and development and

work towards the objectives that have been set.
- The University expects staff to attend any training designated as mandatory and to

undertake learning and development activities to support their role. Managers must

facilitate learning and development within their

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