Night Concierge

**Job Role**:Night Concierge (Ref 7311)

**Location**:Newbury, Berkshire

**Salary: **£21,691.48 per annum plus benefits

**Job Sector**:Retirement - Assisted Living

**Hours: **Week 1: 8pm -8am 3 nights - 36 hours, Week 2: 8pm - 8am 4 nights - 48 hours (Average 42 hours per week)

As the night Concierge, you will contribute to our vision of being the **UKs favourite property manager by**:

Provide a high standard of customer service to our residents and all visitors to the development
Act as main point of contact at the front desk, creating a welcoming atmosphere
Understanding the needs of our residents enabling you to deliver excellent Front of House service

This role reports to the Estate Manager.

**Main Responsibilities**
- Provide front of house facilities and services to our customers
- Perform, if necessary, any employee's duties in order for continual operation of the Development.
- Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
Ensure all communal areas, (including the Club Lounge and Bar) as well as other aspects of the development are presentable to the highest standard and each staff member is performing as required.
Undertake parcel and post facility and distribution to customers.
Effective positive liaison with customers, addressing queries and concerns in a timely manner.
Regular site inspections and reporting notable matters to the Estate Manager so that work orders can be raised where necessary.
In conjunction with the Estate Manager, monitoring and supervising contractors carrying out works on and around the development.