Operations Advisor

4 weeks ago


Dunfermline, United Kingdom Fife Housing Group Full time

**Would you like the chance to make a difference, working for an award-winning social housing provider that puts people at the heart of everything it does? Then read on...**_

To support our customers and meet the aspirations held by the Group, we are currently recruiting for **Operations Advisor** to join our **Operations** Team.
- Providing advice and guidance on all enquiries from tenants and other customers, advising/referring to the relevant officer where appropriate. This could be via telephone, social media channels or web chat.
- Processing repair requests received by all income streams.Diagnose, create and schedule appropriate works order instructions to the relevant Tradesperson in relation to reactive repairs, to ensure repairs targets are achieved.
- Updating void stages and raise void jobs as directed by Maintenance Officers, including any recharges to outgoing tenants and liaise with utility suppliers to credit meters.
- Providing administration service for other departments as instructed by the Operations Manager.

Experience in **Housing Associations or the Social Housing sector** would also be beneficial but is not essential.

Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest; and versatile.

The full job description and person specification can be found in the ‘Documents’ section in the advert on our website:
If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture then we’d like to hear from you. **STRICTLY NO AGENCIES PLEASE**.

**Closing date: 12 noon, Friday, 28 June 2024**

**Interview date: Thursday, 11 July 2024**

**Job Types**: Full-time, Permanent

Pay: From £27,250.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free fitness classes
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 28/06/2024


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