Apprentice Automotive Parts Advisor

3 weeks ago

Hoddesdon, United Kingdom Apprenticeship Central Full time

A Parts Advisor has direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

A Parts Advisor:

- Confidently is the first and last point of contact with customers - Including the public, service departments of dealerships, and garages.
- Is responsible for ordering, selling and managing stock control on vehicle parts.
- Communicates effectively with both customers, vehicle technicians and other staff members.
- Manages customer complaints in an effective manner.
- Offers Sales/advice for accessories and modifications, as well as advice and guidance for vehicle care, warranty retention and warranty claims.
- Collate information for CSI (Customer Service Index).
- Maintain an ordered stock room and locate parts from stock.
- From day one embraces the need to put complete customer satisfaction, as well as commercial awareness, at the centre of everything they do.
- Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility, reporting any concerns to the Bodyshop manager or to the Health and Safety Officer.
- Undertake all other tasks and activities as requested by the Bodyshop Manager.
- Has effective communication throughout the repair process, both with clients and with other members of the team.
- Displays a good attitude, a positive approach to learning & development and a high level of ambition.

**Qualifications**:

- GCSE or equivalent English 3 (Equivalent to a C) (Desired)
- GCSE or equivalent Maths 3 (Equivalent to a C) (Desired)

**Desired skills**:
Communication skills, IT skills, Team working, Attention to detail, Proactive, Initiative, Manual Skills, Driving License (advantageous)

**Training**:
The apprenticeship training is delivered via block release method, with 5 weeks working on site and every sixth week on a residential training at a technical college.

**Future progression**

To become a fully qualified Accident Repair Technician and secure a full-time role as permanent job role.

**Things to consider**

You will need to arrange daily transport to and from the site.

**Job Type**: Apprenticeship

**Salary**: From £211.20 per week

Schedule:

- Monday to Friday

Work Location: In person

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