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Hotel Receptionist
4 months ago
_Located just 5 minutes from Horwich Parkway training station with 125 bedrooms and fully integrated into the University of Bolton Stadium home of Bolton Wanderers Football Club _**Bolton Stadium Hotel, formerly Bolton Whites Hotel,**_ _is a state of the art conference and exhibition centre with a difference, offering flexibility to hold meetings, events and exhibitions from 2 to 3000._
- We now have an exciting opportunity for friendly and enthusiastic individual with a passion for hospitality to join our friendly and customer focused team in supporting us to deliver seamless service experiences within our _**Hotel Reception**_ _in the role of _**Hotel Receptionist.**_
- Duties of the role will include:_
- _To ensure professional, efficient service for each guest, handling all guest enquires and queries in a proactive, helpful and friendly manner at all times._
- _Answering telephone calls promptly and professionally and directly calls efficiently._
- _Understanding and adhering to all reception procedures and processes ensuring all relevant duties completed fully for each shifts._
- _Working with front office systems to check guests in and out and manage billing and queries._
- _Handle any guest complaints or issues with empathy and understanding to ensure positive resolution_
- _Professional personal presentation._
- _Previous experience in a similar or customer facing role._
- _Confident to engage with customers and handle any issue proactively._
- _Friendly, positive and self-motivated._
- _Strong IT knowledge and confident in working with different systems, OPERA knowledge desirable._
**Must be eligible to live and work in the UK.**
**Salary**: £21,673.60 per year
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Schedule:
- 8 hour shift
COVID-19 considerations:
All Government guidelines are followed
**Experience**:
- Hotel Reception: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
