Technical Analyst

1 month ago

Hatfield, United Kingdom Hays Specialist Recruitment Limited Full time

Technical Analyst needed to support a leading computer services provider to the public
- and private-sectors.
Technical Analyst needed to assist the leading computer services provider, to public
- and private-sector customers on a permanent basis.
- Location: Hatfield (hybrid working - no more than twice a week on-site)
- Salary: £45,000 - £50,000 per year

Team Overview
GIS deliver and support the technology that underpins our client's Group Delivery Managed Infrastructure Services offerings, including Event Management, Capacity & Availability Management Network Management and Asset, Configuration Management and PrivilegedAccess Management.
Job Overview
You will be joining a close-knit Secure Access Team as a Technical Analyst which looks after key customers. The role offers its unique challenges and opportunities to learn & grow in the business. It is a Citrix environment with work being done to include newtechnologies such as CyberArk. Any prior experience in CyberArk will be an advantage.
Key responsibilities
- Liaising with solution designers and internal customers being given the opportunity to be a technical owner of several key accounts.
- Being hands on for any technical work that needs to be done including pro-active maintenance, resolving customer challenges, and working closely with the design and provisioning teams.
- Providing rota based Out-Of-Hours Support for Major Incidents in a 3rd line capacity which may include occasional requirements to attend site in Hatfield, for which you will be duly compensated. Perform a complex range of technical work activities eitherremotely or at customer site to meet business and customer requirements.
- Contribute to the design and implementation of solutions to meet customer and contract requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Analyse, Document, and report on work completed to ensure compliance with Company and Customer Procedures.
- Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
- Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
- Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues with regards to technical and behavioural competencies.
- Act in accordance with our client's Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Experience Needed
- Works under general supervision. Uses discretion.
- Experience and certification in CyberArk are desirable.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Broad experience in IT Service environment.
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organised approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines. Routine administrative skills
- Demonstrates effective interpersonal, literacy and numeracy skills
- Demonstrates awareness of health and safety at work.
- Ad-hoc and scheduled VMware task management
- PowerShell script creation / maintenance for automating tasks
- Managing and supporting Virtual Machines
- VMware vShpere, Citrix provisioning
- Command of RDS Microsoft Services
- Assimilating and learning new technology
- Providing innovative technical solutions to complex problems
- Providing detailed and effective communication to internal team and clients.
- Understanding SLAs in a production environment and proactively strive to meet the commitments
- Working with event and incident management, Service Desk, and other technical teams when sensitive issues arise, or a major problem is suspected.
- Following through on issues with vendors for a timely resolution

Next Stage
If you are interested, please give us a call on and have a copy of your CV ready.

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