Clinical Incident Investigator

The Patient Safety Team work across all services in the trust, which include community, mental health and urgent care services. This role provides opportunity to gain knowledge of many different services/teams, and different types of incidents (although due to nature of our service serious self harm or suspected suicide are majority of reviews).

The Patient Safety Team is a small team and is proud of our principles of working in a supportive, considerate and learning culture. We support and engage with those effected by incidents to minimise harm and identify the learning and improvement that will have a positive and lasting impact on the safety of the care that we deliver.

The Trust is in process of planning transition to the Patient Safety Incident Response Framework and as part of implementation we have a new permanent role of Clinical Incident Investigator.

We are looking for an enthusiastic, organised, motivated person, with excellent communication skills. This is a challenging role within a busy team, but is rewarding to work collaboratively with clinical staff and patient/family to ultimately identify areas of learning and improvement. The Patient Safety Team currently work flexibly between the office and home and this role will require you to travel to different sites across our geographic area. The requirement of the role will be the completion of investigations and learning responses within mental health services and experience of reviewing care in this setting.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.